Raul

Frequently Asked Questions

Welcome! This section contains answers to the most frequently (and sometimes infrequently) asked questions from our customers. If you need info regarding a specific area, just look under the appropriate category (main FAQ page or sidebar on any FAQ page). If you have any questions that aren’t answered here, please feel free to contact us. Thanks!

Can the trucking company carry my purchases to the back yard?

Can the trucking company carry my purchases to the back yard or do they leave them in the driveway?

Most small-sized orders ship via FedEx in double cardboard boxes. FedEx drops off the boxes at your door. Although shipments can total hundreds of pounds, individual boxes rarely go over 80 lbs.

Larger orders ship in crates with Fed Ex Freight or another nationwide LTL carrier. Bigger items ship partially disassembled on pallets. The pallets are dropped off wherever the truck can reach. The LTL carriers use small trucks with lift gates to lower the pallet onto your yard or driveway. The heavy pallets have padded boxes banded to them. Cut the bands to move the individual boxes (usually under 80 lbs) by hand.

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