Frequently Asked Questions

Frequently Asked Questions

Welcome! This section contains answers to the most frequently (and sometimes infrequently) asked questions from our customers. If you need info regarding a specific area, just look under the appropriate category (main FAQ page or sidebar on any FAQ page). If you have any questions that aren’t answered here, please feel free to contact us. Thanks!

Posts Tagged ‘California’

Do you do custom orders?

Monday, November 17th, 2008

[The following is an example from an email exchange.]

In the course of remodeling our home we will be building a pergola as designed by our architect. The pergola will be placed on top of our front deck built over the garage. The deck framing is 2×10 joists, to which we would attach the columns/posts of the arbor. The upper would be bolted to the front stucco wall. [Customer sent us the detailed plans from his architect.] Can you let us know if it is possible to customize something for us? And if so, what would the price be?

Thank you for your detailed email. We can make a beautiful pergola for your second story balcony. There are many ways to do this. From the drawings, it looks like the pergola is approximately 23 feet wide and about 10 feet tall. Because you are in California, we can deliver, assemble and install it for you.

If the pergola roof exceeds 20 feet in width (it looks like it does), we’ll have to add a third post to support it. Attaching to the house shouldn’t be a problem.

Total cost including delivery, assembly, installation and sales tax will be between $6,400 to $9,700 depending on the size and the options you choose. To figure an exact quote I’d need the following:

  1. The exact height, width and length of the pergola’s roof you’d like.
  2. Whether you’d like the rafters and roof timbers to be spaced the standard 18″ on center or if you’d like more shade and have them spaced 15″ or 12″ on center. Going to 15″ on center spacing increases the amount of wood and the price by 7%. Going to 12″ on center spacing adds 12% to the 18″ on center price.
  3. The grade of redwood you choose (read more about our grades of wood). The redwood grade you choose will lower or increase your price within a 30% range.

We will try to reach you by phone to discuss further. Once we’ve agreed on the details, we can have the set built and installed in 2 to 3 weeks. Thanks again for considering us.

Can you send someone out to set up my furniture?

Sunday, November 16th, 2008

If you live in California, Nevada, or Arizona we can deliver AND assemble your furniture for you. Please contact us as fees will vary based on your order and your exact location.