Shipping and Assembly

Shipping Outside California (Continental United States, Hawaii, Alaska and Canada)

Most orders leave our shop within two weeks. Rush orders ship out within three business days. Most small-sized orders ship via FedEx in double cardboard boxes. Larger orders ship in crates with Fed Ex Freight or another nationwide LTL carrier. Allow three to six business days for transit time (depending on your location). Shipping costs usually range between 8% and 18% of order total depending on location and order size. Shipping is based on the weight and dimensions of the furniture. There are no extra charges for handling, packaging, or crating.

Shipping Options in California

Most orders ship exactly the same as the nationwide orders (see above). Rates are 30% lower than the nationwide rates if you choose Standard Ground service. But, if you prefer to HAVE YOUR FURNITURE DELIVERED AND ASSEMBLED just let us know when you call in. If ordering online, choose the "Hand-Delivered & Assembled" option in the shipping drop-down menu. Our assembly team will bring your set and assemble it on-site within 2 to 3 weeks. If you need it faster, let us know and we'll see if we can squeeze it in sooner. There is a minimum $250 delivery and assembly charge for our statewide assembly service. Rates are based on order size. To calculate shipping cost options, just add the items you are interested in to the shopping cart and select the shipping option you'd prefer. It will instantly give you the cost comparison between Standard Ground and Hand-Delivered & Assembled by clicking the "Update Cart" button.

Shipping to Other Countries

We ship regularly to Canada and can ship to other countries. If your order is going to Canada, to calculate your shipping cost just add the items you are interested in to your shopping cart. Then choose Standard Shipping — Canada, Alaska & Hawaii and click the "Update Cart" button. If your order is shipping outside of the U.S. or Canada, just click here to let us know what you are interested in and include your entire address. We will email back with an exact shipping quote and estimated arrival date within 48 hours.

For shipments to Canada, all the customs paperwork for your order is handled by our trucking company. The trucking company (Standard Fed Ex for boxes and Fed Ex Freight or other LTL carriers for larger crated orders) will contact you to arrange for delivery once your crate or boxes have cleared customs. The only thing we cannot handle for you is paying your provincial sales tax. If you have any questions, please feel free to give us a call.

Assembly

All of our furniture is fully assembled and finished by hand before being partially dis-assembled for shipping. Most items ship in five to fifteen parts and take twenty minutes or less to re-assemble. Printed assembly instructions are attached to Box No. 1 of each item.

If you lost or didn't receive your assembly instructions with your order, you can download the assembly instructions for your item.

CALIFORNIA CUSTOMERS CAN CHOOSE OUR ON SITE ASSEMBLY SERVICE (SEE ABOVE)

Office Address

You are welcome to visit us at our office, located at 33800 Annapolis Road, Annapolis, CA 95412. We have a small selection of furniture on display. But please be aware, it's a long drive! If you'd like to come up, just let us know in advance via the contact form, so that we know to be expecting you.

Woodworking Shop

We ship all our lumber from our forests in Annapolis to our woodworking shop in Ensenada, Baja California. Orders ship from nearby San Diego, CA.

Packaging Materials

We use recycled wood and/or cardboard. All the material can be fully recycled again. Please help by reusing or disposing of these items responsibly.

Most items ship via FedEx Ground. Large orders ship with the padded boxes strapped to a crate and are delivered to your driveway by FedEx Freight or other nationwide LTL carriers. Padded boxes inside crate weigh less than 90 lbs for easy handling.

Shipping Times

Transport time adds 3 to 6 business days depending on your location. When your order leaves our shop, you will receive an e-mail with your tracking number so you can see the arrival time.

Rush Orders

If you need your furniture in a HURRY, we can rush ship most orders in three business days for an additional 10% to 20% surcharge (to pay our employees for overtime shifts). For Rush Orders, either call us or just choose "Expedited Service" from the shipping drop-down menu during Checkout. Rush orders outside California ship via FedEx Ground (or LTL carrier if large crated order). Transit time is 3 to 6 business days after ship out day to arrive. Rush Orders in California can either ship Standard Ground (2 or 3 transit days) or be hand-delivered and assembled by our own assembly team (call or email for time availability and pricing). If you are in a time crunch and must have your order arrive within a couple days, we can send items overnight or 2-day air. Shipping rates are much higher with overnight or 2-day air service nationwide, but if it absolutely positively has to be there in 2 or 3 days, just let us know and we'll see what we can do. All online Rush orders will receive an email confirming your Rush Order and the expected arrival date.

Sales Tax

California residents, please add 8% Sales Tax. There is no Sales Tax added to purchases outside the State of California.

To Order

Click the "Add to Cart" symbol: next to the item you want or call us toll-free at 866-332-2403. You can also fax in your orders to 619-374-2462. We understand it is difficult to buy furniture without seeing and feeling it. We are happy to answer any questions to help you make the best decision for your situation. Expert advice is available 7 am to 7 pm (Pacific) Monday-Saturday. Night calls are accepted also, but technical questions will be answered the next morning.

Orders may be paid by credit card (Visa, MasterCard, American Express and Discover) check, cash or money order.

When we receive your order, we will e-mail your invoice (usually immediately, but always within 24 hours). The most common method of payment is by credit card. If you prefer, you can mail your payment to the address below. We place a 50% deposit on credit card orders over $1500 with the balance charged on the shipping date. When your order ships, you will receive an e-mail with your tracking number and expected arrival date. To expedite mail-in orders, please send only one check for the full amount.