Customer comments and reviews...
For the past fifteen years, we have been building our beautiful thick timber furniture and shipping it all over the world. We have received thousands of comments and reviews. Most can be found on the individual product pages. Below is a sampling of comments that include some photos sent from customers.
We take great pride in building the best outdoor wood furniture money can buy, while saving and restoring the forest for future generations. If you have your own comments to share, just contact us and we'll post them here!
- Highest Quality and Service
I want to thank you and your crew again for installing our Pavilion with the highest quality and service. The picture attached really does no justice. We have received many compliments from our neighbors. We may be back in touch over the summer to request for some furniture to fill our yard with more beautiful redwood.
On another note, I am not sure if you sent this to me already but was wondering if you provide a note of your guarantee for our records.
Scott C. San Jose, CA
Thank you for taking the time to write. It means a lot after all the work and time we spent getting this done. Great way to start the morning on my end.
The Warranty on your order is on the website and is pretty straight forward. I will attach the link below so you can read it at your convenience and/or print it out.
Please let me know if you need anything else down the road Scott. We are going to be adjusting the pricing on many of our products on February 2nd. Have not done so for the bulk of our product line since 2011 but just have to now.
We are sending all our customers an email this afternoon with a 15% off sale coupon and letting them know if they are planning to buy anything to use the code and get it done before the price hikes.
Anyhow, thank you again for your trust and is it OK if we add your photo to our Del Norte Pavilion collection on the website?
Raul F. Hernandez
- My Installation
Your guys pit in a full day, and the pergola looks GREAT!!!
The two workers you sent were great, I had some concerns on 1 post, and they corrected it with out even asking any questions. I caught them just as they were packing up, and they went back to the truck to get their tools to fix what I saw.
Your company's product is fantastic, and the service has been outstanding.
Thank you for working with me to get everything done.
I will recommend Forever Redwood to my friends.
Thank you again
Dale W. Manteca, CA
- Fantastic pergola!
You sold me a fantastic pergola a couple years ago for my home – is really great.
- Finally got our pergola
We finally got our pergola up. It only took two days. It went together very well.
The shipping crate was a little worse for wear by the time it got here but everything was there and in good shape.
We are pleased with the product.
- Beautiful Garden Swing!
We are so pleased with the beautiful wood and quality of this piece.
Plus everything did fit together!
- We love the set and so does everyone who sees it .
Just to let you know, we love the set and so does everyone who sees it – photos are attached.
It’s shown in area where we hope to get approval for pergola.
- The redwood was beautiful and assembly was very straight forward.
They delivered everything they promised from design services to delivery of a well built pergola that was custom designed. The redwood was beautiful and assembly was very straight forward.
- The products were as promised and delivered on time.
Forever Redwood was a great company to work with. The products were as promised and delivered on time. Pretty hard to build over 100 tables in a short time, but they did it!
- We have received several favorable comments about the Pergola and inquires as to where we bought it.
My contractor has completed the installation of the Pergola into my home's entry area (see the first picture). We have received several favorable comments about the Pergola and inquires as to where we bought it.
The installation went pretty smoothly even though the tight space and the slope of the concrete pad (necessary for drainage) posed some challenges.
There is some minor damage to one of the footing covers (see the second image) which we believe was caused by the carton containing the footing covers being dropped - the corner of the carton looked like it had suffered an impact. We have the piece which was broken off and will glue it in if you are unable to supply us with a replacement part.
- Great Job!
You & your team did a great job!
- We love our gorgeous pavilion & glider
Hi Raul, Tania, Tony, Alejandro & everyone who helped.
We love our gorgeous pavilion & glider. Cesar & Adan were great. They worked so hard & long in the heat Saturday & early Sunday to complete the assembly in time for our granddaught Leah's 3rd birthday party.
The glider was done 1 hour before our start time of 11am.
Kids & adults love the glider! They all commented on the wonderful quality of the pavilion, the beauty of the wood.
Thank you so much for making this happen!!
I will send some pictures soon.
Susan & Allen Peters.
- A nice reuse of your pallets
I wanted to share some pictures on how I was able to reuse your shipping pallets to make a nice side cart.
My friend Fritz Lehman ordered furniture from you. When the furniture arrived he was very intrigued with how different the shipping pallets were.
He asked if I had any desire to take the pallets. I jumped at the opportunity to do so but at that time I wasn’t exactly sure what I was going to make.
I decided to make a side cart. All the wood for the side cart came from your pallets, except the dowel handle. J
Thanks for allowing me to make some good use of your pallets.
Oh Fritz ordered some more furniture. I am looking forward to round two. Now what to make?
Attached you will find two pictures of the unfinished product and two pictures of the finished product.
- It's beautiful
Well it finally arrived and it's amazing! Thanks so much for your great work and service. We are now officially fans and will spread the good word! Take care.
- A Photo Of Our Kitchen
Hi Forever Redwood,
We've loved our table and chairs that we've had for almost ten years! They're pretty much the same as the day we got them- we use them inside and have received many compliments on how beautiful they are- we needed folding furniture for our smaller flat in Chicago but still wanted to put together a nice dining room for guests when appropriate- this stuff has worked great! Glad to attach this photo...
Nice photo! I am so glad to know that your set is working well for so many years.
Thank you for your submission and being part of our 5th Annual Forever Redwood Customer Photo Contest. We will announce the 20 finalists via email in two weeks.
- Did your order arrive OK?
- Andrea C.
Thank you for reaching out. ?Our Redwood bench arrived just in time to honor the person we had ordered it for. It is absolutely beautiful! The men who delivered and assembled it were very nice and professional. They took time to talk with me about proper care for the bench and made sure it was placed exactly where we wanted it.
Everyone I was in contact with through this whole process was extremely helpful and responsive. We are very happy with our order and our choice to use Forever Redwood.
Thank you for taking the time to write. Glad everything was to your liking and thank you for your trust with this delicate job.
Please let us know if we can help with anything down the road.
We absolutely love the table! Everything went well with the delivery. Instructions were given on how to setup and fold up the table. The guys also were and extremely friendly and courteous!
- Teresa & Greg
YESSSS!! Our bench arrived on time, and it was very easy to assemble. It looks BEAUTIFUL! And we especially love the engraving.
Thank you SO MUCH!!
~TERESA & GREG :)
Excellent. Glad we got it to you on time and you are happy with it. If you have the time to send us a picture or two, we would love to see how it looks in the place it was intended to be. Again, thank you for your trust.
This is the picture that Teresa sent us.
Here’s our beauty!!. Teresa
- Andrea C.
- Thank you for all your help
Thank you for your prompt service and customer service. However, Roadrunner Transportation has dropped the ball on delivering and will probably refuse to give our shipping cost back. I have had to drive to Charlotte, NC for pick up.
Again, thank you for all your help. I have to wait an additional thirty minutes before I can load it. I would recommend for you guys to use a different carrier in the future.
This is really unprofessional of Road Runner Tania. Are they coping to any of this? Any chance we can get some of the freight cost refunded for this??
Raul F. Hernandez
Wanted to say thank you to everyone. The bench is absolutely beautiful.
- It looks fabulous!!!
What is the word?
Keeping with tradition, Adan sent me a photo taken in the dark after they finished. I know we pushed the time limit with your vacation plans. Hope it met your expectations and that you can send a few photos with and without the ShadeFX structure opened.
Thanks again for your trust with this project!
Raul F. Hernandez
It looks fabulous!!! Gorgeous. Adan and Ceasar are incredible. Hard working guys who do excellent work. Both are a true true asset to your company. We had some stuff in the refrigerator that we gave them for their road trip to Ohio. We also gave them an extra $50 a piece as a bonus because they sooooo good. We couldn't be happier. You guys are all first class. Everyone of the people we dealt with along the way including you of course was very professional.
When we get back from vacation on the 27th we will get you some good photos as requested. We left too early this morning to get them today :)
Our neighbors were envious. I'll bet Ceasar and Adan will be back here sometime soon :)
Thanks Scott. Appreciate your saying what you did.
Have a great trip and we will be in touch soon.
Raul F. Hernandez
- Mssion Acomplished
- One of the screen doors (side wall) keeps getting stuck and it is hard to close
- Two windows will not open (it was mentioned that this would change with time, but it doesn't seem possible as they are really hard)
- there are a lot of gaps both between windows and between walls. This is a concern for rain and wind;
- The doors need some kind of barrier so that they close properly without gaps and a suggestion for the large gaps at the bottom of the doors as well
- What is the best way to clean the floors?
- Is s sealant needed to prevent water damage?
- It was suggested that you would provide additional redwood pieces to place under furniture
- How to fix any gaps or scratches?
Good morning Raul!
I would be more than happy to review the product once everything has been completed. As you know, I think it is a beautiful structure and hope that once the items have been taken care of, I would be able to use it as a room for yoga and bodywork. At present these are the items and/or questions that I have:
Do you think Miguel can swing by Yvonne's in the next couple days?
Yvonne, Adan has been out of state for the past few weeks and is heading out again after just a couple days rest. Miguel Munoz is a highly experienced carpenter and is out doing deliveries near you. He can fix these issues in a few hours.
Tania, please let Yvonne and I know when he can swing by and clean up the pending issues mentioned below?
Raul F. Hernandez
No worries, I am around until the 15th of June and as long as they are done I am fine. I also forgot to mention that Adan said I could clean the windows. Well I did the best I could but the glue that was used would not come off with window cleaner or Goo Be Gone, but the back of the windows that covers the screens cannot be cleaned without removing the windows! I didn't realize this until after I started cleaning. Please add this to the list I sent. Thank you.
How did the guys do? Mission Accomplished?
Thanks for checking in again. Miguel did an awesome job! Mission accomplished although there is an area that needs to go back to the drawing board. All missions need adjustments for future endeavors. The sky light that was designed so that it can open and close does not, at least not be needing to climb a ladder!! It is really the funniest thing I have ever seen since you can open it, but need a second pole (or hands) to push it open. The boys did say no one has ever mentioned or noticed this! I sis mention to them that a possible solution would have been to use the same type of hardware that is used in ladders to lock them I place when opened.
I will send you some pictures! I also think your suggestion of a different floor would have been better as even during the building process it does scratch. The solutions for the draft was also easy as I suggested a strip of wood similar to the ones Adan had suggested for the doors. It looks beautiful! Thank you and thank you so much for listening to my concerns and working so that it was what I needed!!
- Minnesota Pavilion
Your crew did an excellent job, the pavilion is beautiful. They did not get done until after dark so they could not get pictures, I will take some and send them. We are so impressed with your company and products, we had so many neighbors stop by and look and make wonderful comments.
- Letter of Appreciation
Hi Raul, Well I am not going to say too much. I have attached a rough draft of the letter of appreciation and a photo. I also emailed Jesus so that I can put the final draft on HOUZZ.com. Please let me know what you think after your review.
- The V shaped bench
Hope you have had a nice summer, and where in the world did THAT go? Still too hot down where we live to think much about Fall yet, but we are suppose to at least get the temps out of the high 90's and into the 80's this week for a little cooler weather!
The V shaped bench arrived last week and Phil assembled it this weekend, and not only did he comment on how easy it was to put together but also how well designed it was. And for me, it is all about how something looks, and it is absolutely gorgeous and is the perfect addition to a main deck and entrance into our home. And I absolutely love the mosaic wood, and so happy that I selected that for all the pieces we have so far purchased from you.
Thanks again for all the beautiful work, and I look forward to buying more stuff from you in the future!
- I am very grateful to you and your staff
I installed the shutters, they look F...... beautiful! (sorry, that was the first thing I said when I opened the boxes and looked at them) They are amazing and I am very grateful to you and your staff. Everyone in the neighborhood complements the shutters and the table, even strangers just passing by. I have to stop for a minute every morning before I drive away from the house and admire them. I am sending you some pictures, I am convinced that you guys can make anything out of red wood better, nicer than anyone else. Raul, I would love to have you over. If you can, it would be great, I would be honored if you stayed at my house. I can also give you a car to get around, and whatever else you need. I hope you are doing fine otherwise, and please keep in touch. Hope to see you whenever you can make it, bring whoever you like, you are more than welcome.
Stay safe: Tommy
Custom Shutters Baja Table
- Pergola Install
Your team did an excellent job at the install. Cesar knew exactly what to do - I could tell he has done this many times. The team was very friendly and worked very hard to finish the install on Saturday.
I even let them use a few of my tools :-) to help them get the job done faster.
Plus - the pergola looks much better than what I imagined!
- I Love my Pergola
I Love my Pergola and bench and planter. I'm hoping the picture comes through to you, I would like to enter it in the contest. Please let me know if you receive it!
- Finished Pavilion
Thought you might like to see the finished pavilion shingled & electrical in place. It was worth waiting for. We are all thrilled with the final result.If it can help you, feel free to use me for a testimonial at any time.
-John E. Ligums
- Excellent attention and customer service
Dear Mr. Hernandez and Ms. Cardenas,
I just received the planter and it's beautiful. Thank you both very much for your time and attention. Your customer service is excellent and you're peoples craftsmanship is super.
Thanks again and I look forward to buying from you in the future.
- Wonderful product and service
Hi Raul and all the helpful ladies!
We finally got some nice picture of the pergola and planter boxes we purchased from Forever Redwood. We are very happy with how our yard turned out, offering both privacy and much needed shade.
Thank you for your wonderful product and service.
-Bill and Sandy Gibson.
Coeur d'Alene, Idaho
- Thanks to customer service
I want to personally thank you for the excellent customer service you provided me recently. The shipment of my order went smoothly. I have completely assembled the table and chairs and it is magnificent!!
I was totally impressed with the detailed directions, labeling of the pieces and quality of the hardware. Although I waited a long time for my order (4 months) I feel like it was worth the wait.
I will recommend your company to all who admire my new patio set and will not hesitate to do business with you in the future, Please share me sentiments with the owner of the company.
Thanks again for your kindness and excellent customer service. It was greatly appreciated.
-Christine Cosmo. New York
- Pergola at the pool
Hey guys, thought you might like to see pics of the new pergola we just finished today. It was late in the day, so I'll take and send some more pictures later this week in full sunlight.
We bought the pergola from Forever Redwood in California. It was a breeze to install it. It took less than 5 hours to assemble it.
- Your work is FANTASTIC!
- Lovely Ruth Rocking Bench
Good Morning Raul:
I promised I would send you pictures of our dear friend/co-worker when we presented her with the Ruth Rocker Bench. Of course she loved it !!!
[Note to our customers: We're always thrilled to receive photos of our work in their natural habitat—your home or business. We take as much pride in our work as we hope you take pleasure in it! If you have any photos to share, please send them and we'll post them on the site. Thank you for your support.]