Customer Stories

They delivered everything they promised from design services to delivery of a well built pergola that was custom designed. The redwood was beautiful and assembly was very straight forward.

Hi Paty, My contractor has completed the installation of the Pergola into my home's entry area (see the first picture). We have received several favorable comments about the Pergola and inquires as to where we bought it. The installation went pretty smoothly even though the tight space and the slope of the concrete pad (necessary for drainage) posed some challenges. There is some minor damage to one of the footing covers (see the second image) which we believe was caused by the carton containing the footing covers being dropped - the corner of the carton looked like it had suffered an impact. We have the piece which was broken off and will glue it in if you are unable to supply us with a replacement part. Regards

You & your team did a great job!

I wanted to share some pictures on how I was able to reuse your shipping pallets to make a nice side cart. My friend Fritz Lehman ordered furniture from you. When the furniture arrived he was very intrigued with how different the shipping pallets were. He asked if I had any desire to take the pallets. I jumped at the opportunity to do so but at that time I wasn’t exactly sure what I was going to make. I decided to make a side cart. All the wood for the side cart came from your pallets, except the dowel handle. J Thanks for allowing me to make some good use of your pallets. Oh Fritz ordered some more furniture. I am looking forward to round two. Now what to make? Attached you will find two pictures of the unfinished product and two pictures of the finished product. Thanks,

Raul, Well it finally arrived and it's amazing! Thanks so much for your great work and service. We are now officially fans and will spread the good word! Take care. Thanks

Hi Forever Redwood, We've loved our table and chairs that we've had for almost ten years! They're pretty much the same as the day we got them, we use them inside and have received many compliments on how beautiful they are, we needed folding furniture for our smaller flat in Chicago but still wanted to put together a nice dining room for guests when appropriate this stuff has worked great! Glad to attach this photo. .. Thanks Jeff S -------------------------- Nice photo! I am so glad to know that your set is working well for so many years. Thank you for your submission and being part of our 5th Annual Forever Redwood Customer Photo Contest. We will announce the 20 finalists via email in two weeks. Best Regards,

Good Morning Raul, Attached are pictures of my pavilion with some of the furniture moved in. It has a ways to go yet, but again I want to thank you and your staff for providing me with the structure of my dreams. The detail is fabulous on the wood. I have to admit I was a little nervous charging a large sum of money up front and yet no product installed. My neighbors are all talking about it and can't wait for me to have a party. They are all in "wow" mode when they see it. My concrete contractor was very impressed. If you can tell me how to post on your site, or you can do for me with some of my comments, I would love that. As I update the back yard, I'll send you more I hope to give it the rustic outdoor/african look. My experience with Forever Redwood was top notch and I hold your organization in high regard. Please pass these words on to all of your team members. Thank you again. Merry Christmas

Raul, It has been a pleasure working with you and the pergola is awesome! ! I have attached pictures of the assembled pergola and of some of the damages that were incurred during delivery / transport. Upon delivery of the pergola, the crate was busted and there were some scratches. We were able to hide these, but wanted to inform you on how transport was handled. One of the square bases was busted during transport and will need to be replaced. Also, the slat that goes across the top wasn’t notched for the ceiling fan box and one of our employees made an incorrect cut, so we will need to order one of those. Bruce was wanting me to check with you and see if you all ever done wooden conduit and if so we would be interested in getting some. This customer is having a party on 10/28, so would it be possible to receive the items by then? Thanks.

Raul, Im so sorry that these fires are occurring at all much less close to your business and your suppliers. My heart and prayers are with you new customers. I want them to share your beautiful products like i am able to enjoy everyday. By the way, my pergola never even budged with cat 3 winds from Irma (pics below taken before and during hurricane).

Just moved home and the 3 year old chairs and bench look perfect on my Florida porch! Fantastic products.

Raul, I'm sending this to you all to let you know that the pavilion installed about a year ago made it through the storm with flying colors. We live downtown Corpus Christi and received about 100mph winds here. Thank you for your product. It has served us well.

Raul, I want to thank you for the great customer service and most importantly the fantastic potting bench. It was easily uncrated and assembled. Looks amazing

Hi: Even though part of our lounger was damaged in shipping, they are fabricating a brand new section, complete with the engraving and shipping, no questions asked. Great customer service, impeccable workmanship. I highly recommend Forever Redwood.

Dear Raul and Staff: I am sorry it took me so long to get to Alabama. I was down there over the weekend. The pergola looks amazing. It is the talk of the town. I understand my sister gets daily visits from strangers who admire the design and construction. It adds great charm to our family home. I would like to say thanks to you and your staff for a great job. We are especially thankful to Gladys and the two workers who came from California to install the pergola. You guys are great. We are glad to have done business with a company that loves planet earth and that allows Forever Redwood to produce such great products. My family will always remember Forever Redwood. With peace profound,

Looks beautiful and truly helps screen the direct sun.

Everything arrived and we were able to put it together easily. It is a beautiful table that fits nicely on our small deck. We wanted a high end piece to make our small space and this fits the bill. We even used the box it was shipped in to store garden tools in our garage. We would definitely recommend your products. Thanks,

Dear Forever Redwood, Our parties that we have at our home in Lafayette Indiana are always a HUGE success! !! We have a large beautiful Forever Redwood Picnic table on our upper deck and a striking Forever Redwood Baja table at pool side. .. also our Napa planters adorn both the top and bottom levels providing a beautiful setting to our back yard! I have attached some pictures of our back yard prior to our Fourth of July party and we have also attached some pictures of our family enjoying our tables during the party! We get a lot of enjoyment & compliments on our Forever Redwood tables and planters! !! Thank you, Forever Redwood for providing such beautiful products! Kind Regards,

Amazing journey with Forever Redwood - my backyard dream has come true, thank you Forever Redwood!

Hello both, I just wanted to email you and tell you how fantastic I think the product is. It is incredibly easy to put together (the instructions were there, I was being blind ). The quality seems perfect and we cannot wait for our first meal out there with friends. If you need me to leave a review somewhere let me know. Thanks again, you have been a pleasure to work with. Richard C. - Mt. Pleasant, SC.

Hi, I wanted to pass along these two photos for your spring photo contest! Friends of the Portola Valley Library purchased one of your Forever Redwood Kid's Round Picnic Table Kit last September and it has been a big hit with our town's littlest residents from the moment it arrived! Our Forever Redwood treasure is also enjoying many happy hours as a place for tots to gather during various library programs and activities. Please pass along our thanks and appreciation to the craftsmen who helped to create it for us! Cheers!

There are but a few people that I have ever met who just "get it. " You my friend do get it. And I am forever grateful for the professionalism and the unimaginable care of your example in every project you touch. I "we" are forever grateful for you and your team. You did an exceptional, awesome, unimaginable, and perfect job. Thank you for your amazing structures! More importantly thank you for the care you give to everyone you're able to serve. Feel free to post but just know it is heartfelt. Thank you brother.