Our Guarantee to You

No other outdoor wood product manufacturer offers warranties for up to 30 years! We can do this because of the quality and quantity of wood used in our "Forever" products. Each piece is oversized, hand-selected, completely seasoned, free of heart center, finely sanded, and sealed with two coats of the best sealant on the market (our recommended Transparent Premium Sealant, the Sikkens Proluxe brand).

Most of our orders ship with the Transparent premium finish or a stain finish. We do not require maintenance for these finishes, but to keep your structure or furniture looking its best and easily exceed the warranty period, see our care recommendations.

Forever Redwood will stand behind your purchase both during and after the warranty period. If a part is damaged for any reason (for example, if your puppy chews the leg of your furniture), send photos so we can identify the part(s), and we’ll email a reasonable quote to replace them.

If any part fails due to wood decay during the warranty period, we will replace the part at no cost to you. If your order is already beyond the warranty period and a part has finally given out, do not throw it away. Email photos so we can assess the situation. We will offer the best alternatives to keep it in service.

If you receive an item you are unhappy with, please contact us. While we cannot take back the original item, we will work with you to create a new item or parts at no cost or at a significantly reduced cost, depending on the issue. We will take any reasonable steps necessary to ensure your purchase meets your expectations.

If your order shipped incorrectly or was partially lost or damaged in transit, please do not reject any packages being delivered. This will delay the process of identifying which items need to be replaced. For the fastest service, please accept the shipment and take a couple of photographs. Often, because of the excessive way we pad our boxes, any external damage doesn’t reach the wood or does so minimally. We recommend you go ahead and assemble the item, then email photos to [email protected] so that we can identify any issues and quickly ship replacement parts or a complete new item if necessary, at no cost to you.

Small checks/cracks and finish issues are not covered by the warranty. Outdoor wood moves due to constant changes in temperature and moisture; developing small cracks occasionally happens and is a natural consequence of being outside. If you ever want to replace a checked piece, contact us and we’ll ship a new part at a reasonable cost. The highest quality wood will see its finish fade in year-round weather; see our care recommendations.

We don’t recommend painting outdoor furniture or structures. Primer and paint seal the surface, but these seals must be maintained and most often are not, so moisture slowly gets in and is trapped by the paint, increasing microbial action. Because of this, any product with a primer and/or paint finish has its warranty period cut in half.