Customer Stories

Thank you for everything. You can be very proud of your product and the way in which you satisfy your customers. Of course you have my permission to place Nancy's picture on your photo page! Patricia B. - Yardley, PA Note: My brother Andrew did worked all day on my new swing. He was finished at our time 5:30 pm. I like it alot. This picture my new swing. Love

UPS delivered the support brackets Sat about 10:00 am thank you for getting those to us. It took me and a friend of mine about 11 hrs. to get it put together from start to finish. My wife and I very pleased with the product looks absolutely fantastic. Have had friends and neighbors over to check the pavilion out also and they are very impressed with the quality of the structure. I’ve attached a couple of pictures if you would like to see the final result. Again we would like to thank you for getting this order out to us and we are very pleased with the result. Keep up the good work, you have a wonderful product. Have a good day.

My 7-foot redwood table arrived last Thursday, in fine condition, and I assembled it and the two chairs that same day without any problems. The wooden packing crate worked well, and there were no shipping-related issues. I'm attaching a photo to show how beautiful it looks on our patio. My wife and I and our family love it! Cheers to your crews on their excellent craftsmanship. My wife wanted to reuse older metal chairs, and bought to pads. I, personally, love the wooden end chairs, and I'm glad I added them to my table order.

Dear Raul, My neighbors and I received our new table with joy and began dining together on it right away. Four families on Beacon Hill share a little courtyard, and our Forever Redwood table replaces an older table and prolongs a tradition of neighborliness and good cheer.

Hi Raul, Gayle was very thankful we sized her rocker down as that fits. The bench which was left at regular dimension she didn’t found not very comfortable. I may come back to you to get some cushions as she was thinking that might be helpful. Thanks again so much Raul and team! I will get some interim pics out to you. I know Gayle will want to get landscaping and stuff situated to make it all look nice. So, will get you pics again after that.

Mr Hernandez The table and benches arrived and they are beautiful! Thank you very much. Here's a picture I took yesterday on a rare sunny day for us this summer. If you'd like to share it on your website or Facebook, that's no problem.

Dear Mr Raul Hernandez. Thank you for posting my Swing on ur web site, DUSTIN face to face, After me and my wife Josefina we set up the swing ourselves I tried to enjoy the feeling and let the happiness sink in, Josefina could not resist and took the picture, She thought that it looked as if I have sold the world and relaxing. One of the Best things we bought for our house. My family enjoy it fully old or young like.

Hi Mr. Hernandez The shed shipped today, it looks beautiful! The delivery men were very kind, arrived on time and assembled the shed quickly. I wanted to personally thank you for your generous donation and your time. I will make sure your donation will be acknowledged on site. Thank You

Thanks for getting this done so quickly. Your guys were extremely fast, professional and really nice people. I would have your company do work for me again in a minute. Thanks a lot

I just got back in town last night and went to see the bench just now. It is A BENCH ! It is everything I hoped it would be. I am delighted with the way it turned out. You did a masterful job and I know Peter is smiling about it too. I can't thank you enough. Pictures coming when it's installed. Warm regards.

Hello I just got around to taking some photos of my arched pergola that I ordered from you last summer. It was kind of late in the season to take good pictures in the Fall, so I waited for this summer to stage the photos. Thanks for a great pergola. I get a lot of compliments on it. I hope to be on a local garden tour next year, so I will promote your products then. I also left a positive review for you on the Houzz website.

Editor's note: Customer sent these photos of the finished install. ..

Hello all, Here are a couple photos of the great pergola you built. We get so many complements on structure we should probably hand out your business cards. As you can see, our cat likes it, too. Thanks for the great work.

My family and I are thrilled to be able to participate in your Company’s 6th Annual Photo Contest In April, we received our Sheldon’s Monkey Bars. The craftsmanship, attention to detail, and care you have put in building it for us has far exceeded our expectations. Your company’s product is front and center at our house – in fact it is of such high quality that it has enhanced all aspects of our home décor. As you can see from the attached pictures, what is also front and center is my son’s smile as he plays on the Monkey Bars with his heroes Batman and Spiderman! We are a military family and my children have heard many training exercise stories – now my son uses his own imagination to create his own boot-camp and super-hero training. It’s so wonderful to watch! The Monkey Bars will be a part of my family for decades, this single fact of quality and longevity further strengthens my belief that this is one of the best investments I have made for my children’s enjoyment. Lastly and perhaps most importantly, after learning about your company’s mission/commitment to Restoration Forestry. I am proud to be a customer of Forever Redwood! I look forward to many years of being a patron and family member of your team. Thank you and please give my regards to all involved! Sincerely, Simran S. - Richland, WA Hanging with Super Heroes

Hi Wanted to take a moment to let you know how much we appreciated you crew. Cesar, Ernesto & Rodolfo did an amazing job. They were courteous, exacting and worked so hard in our heat! It was very hot here. The went above and beyond, I mentioned it would be great if Forever Redwood would powder coat the hardware as some was dark, others were bright silver. Next day I see Ernesto making a holder for the bolts, he had purchased a can of spray paint, black, and he sprayed them before installing them. Then to take care of the already installed bolts, he made a stencil out of water bottle, I was amassed at how well it worked. Perfect! I was planning on climbing up and painting the bolts at a later date. I was very impressed with his ingenuity, and taking this on without my asking. That's great customer service. I asked if he always did this, he said no, but heard me mention I would like them black. They were all great, cleaned up, showed up and got the job done. We are very pleased. Lease recognize their hard work, they are a great asset to your company. As it turned out, everyone was very kind to help us through this process. It was almost a year in the planning. Thanks to the entire team at Forever Redwood. We are very pleased with the pavilion & arbor. It looks fantastic. Well done! If you ever need a reference I would be happy to refer your company. It took us awhile, but that's water under the bridge. You made it right. Jeff, tells me you are making us a bench. Thank you for this. I will look forward to talking with you on this. Let me know my options, I don't want to assume it's unlimited. Again, it's really beautiful, we are both so pleased. Will be sending pictures as soon as we get he site cleaned up. Regards

My old man is very happy! Bad ass table! You guys make such a quality product. We got stopped by several people wanting to know where to get one :))! Thanks

We will be ‘forever’ grateful to Forever Redwood for the extraordinary job they did with building a custom roof for our Jacuzzi building. The entire staff, from the owner, designers, floor foreman and shipping supervisor, kept lines of communication open with us at all stages of the build and delivery. We had a very unique request because we only needed Forever Redwood to build a roof with a sky light to retrofit on top of an existing building. Forever Redwood accepted the challenge with enthusiasm and built the highest quality product that we could have expected. They even used 2 X 6’s instead of 2 X 4’s and made the roof shingles flat so we could stand on the roof and shingle it in order to withstand the seasons in Michigan. The under belly of the roof inside the building is breath-taking! The craftsmanship is outstanding. Forever Redwood delivered the product already pre-stained and in easy-to-install sections that were labeled for easy installation. In fact, despite each section being somewhat heavy, my spouse and I were both able to install the roof completely by ourselves. We were surprised to see the shipping came in record time all the way from California. Not a single piece was damaged due to the care of the shipping prep process. We are so proud of the Jacuzzi building in our yard now and will enjoy this superb product that Forever Redwood custom made for us for many years to come. Thank you Forever Redwood.

You sold me a fantastic pergola a couple years ago for my home – is really great.

We finally got our pergola up. It only took two days. It went together very well. The shipping crate was a little worse for wear by the time it got here but everything was there and in good shape. We are pleased with the product.

We are so pleased with the beautiful wood and quality of this piece. Plus everything did fit together!

Greetings Just to let you know, we love the set and so does everyone who sees it – photos are attached. It’s shown in area where we hope to get approval for pergola.