Hello, I've had my shoe cubby for a few weeks now, and I thought I should let you all know how impressed I am with your company. Placing my order was a leap of faith for me, as I had no prior experience with or knowledge of your business. A Google search led me to your website, and what's there is all I knew. Good website, sure, but I didn't feel like I did enough homework to commit to a $1, 000+ purchase. I almost felt like I deserved to get ripped off! Anyway, I had no reason to expect that this would be one of my best Internet shopping experiences, yet from start to finish it was. First, I called for a little help getting the details right (choice of wood and finish) and received a call back and thoughtful advice from a man named Raul, the owner, I believe, though he didn't identify himself as such. Then, you completed the order much more quickly than you projected, and you kept me apprised of its progress through production and shipping. The cubby arrived protected in a well designed crate, and, most important, I like it a lot. It's very attractive and well made.