Customer Stories

Hi Raul: I'm so glad they decided to go with your company. Their pavilion is just beautiful! They have some pictures of it at their website. Jody - happy customer

Ladies & Gentlemen: IT has arrived and is unloaded. WOW, what a crate! !! Ha ha I will not be taking the pieces out of the 15 boxes for another 5-6 weeks as we are working on finishing the patio first. .. If there is any damaged pieces, which I doubt, I will let you know when I do finally unbox them. .. Thanks again for the great product. I’ll take pictures and send to you when the project is completed in the late summer. .. Sincerely,

Enjoy these and feel free to use them in marketing and to use us as references. I totally appreciate your workmanship.

Raul I promised you that I would send pictures of the table and chairs when I finally got them hauled up to my third floor deck. This is a beautiful set! Thank you so much for all of your efforts, considering the loss of the 14’ table during shipping. Please note the beauty of the slats on this modified design. They look great Respectfully

Raul, Claudia, Edwin, and the team We just wanted you to know how happy we are with the completed pavilion. Elias, Hugo, Hernan and Adan did a fabulous job of building our lovely pavilion. They worked in the cold and rain to make our project strong, safe and beautiful. Despite the weather and other project challenges (restricted site access) the crew worked very diligently to respect our neighbor, (who let us have access and storage in her yard) they communicated with us frequently so we knew what was happening at each stage of the erection and did a great job of cleaning up around the site when they finished work. Please compliment your factory crew, too, as their craftsmanship and attention to detail made the erection of our structure go very smoothly. It is sturdy, as well as elegant. We couldn't be happier with their workmanship and our new pavilion.

Hello Raul from cold and snowy North Dakota. Just a quick note and picture. I finally assembled the tea house. Looks great. If it were not for the snow I would say the picture was taken in northern California. But it is good 'ol ND. I have included a pic of the tea house. I can think of a million things I like about the tea house. When I get the area landscaped around the tea house I will send you another picture. I had two minor issues when assembling: Otherwise we are in tea house heaven. We will keep the tea warm in case you stop in. Have a prosperous new year. I may be back and buy a dining room table and a front door from you later on. See photo below. Gene H. - North Dakota. Raul's response: Thank you for your follow up email Gene. You put it up in the winter! That says a lot my friend. Sorry about the bolts breaking. Glad you figured out the roof leak. When we put up gazebo roofs, before we add the final skin we normally test with a hose to make sure the felt paper was done properly. Otherwise, it is not fun to remove the final roof skin to fix. We are not perfect and I appreciate very much your taking care of the minor issues.

When Don and I were able to sit out in the gazebo during a rainstorm, talking, listening to music, and reading as the storm passed. We were perfectly dry. It was one of those beautiful moments of enjoying the summer.

Raul Glad to say the installation is complete and we think it looks great (it is actually not upside down). We owe a special thanks to Hector and Rafael who did really heavy lifting and laid it out perfectly. They were also very pleasant to work with when we were there the first few days. The lifting was so heavy that we think you need at least one more guy on a job like that. We plan to deck the covered and back section and gravel the first part. We will grow a climbing rose on the back and wisteria on the front. We will send photos when that is done and I am sure you can use them in your promotional pages. Our neighbor Paul Johnson was very impressed with the job (and the price) and we gave him your catalog. Best regards

All of the above was handled very professionally and with excellent communication with the exception of a few times when I did not get any response. Other than that all is well. Entire patio overhead with the addition of the louvers look great and my client is ecstatic. There are a couple louvers that when we took them out of the box and reviewed them they were crooked. I believe at a knot in the wood itself but I’ve decided to wait to see if it’s going to become an issue. If so we will follow back up with you. Thank you very much and blessings to your entire team. My communication with the owner of the company has consistently been outstanding and have appreciated his attitude and our business and personal relationship even though only by phone.

Good morning Raul, This is after 2 days of two old white guys working till about 3:30 in the afternoon cuz it's so effing hot here. I'm thrilled beyond our expectations and so is Martina. We took these pictures this morning and I know we're facing East with the camera facing into the sun. Obviously, I'll take more of them were completed and I imagine we'll be speaking this winter about a table. Cheers.

Dear Victor, Raul, and Forever Redwood Crew: Thank you for your efforts with delivery of my table. It loves its new home.

Dear Raul, Ricardo, Adan and the Forever Redwood family, We continue to love our pergola and talk about your restorative practices with our students. The garden lab has been a huge success and grown even more with what it has to offer our students and staff. Attached are some new pictures that you are welcome to use. We think of you often and so appreciate all you did to make our pergola a reality. It is already keeping us cool and comfortable! All our best, Marykirk and the entire FDE school community

Hi Raul It all worked out great- the storms even worked in our favor. The crew worked very hard to do the install perfect. We love our Pavillion and look forward to expanding it. Thanks for all your help. JoAnn just told me that she likes going home to our Pavillion and sit out under the party lights.

Hi Forever Redwood! I just saw your email ! Everything arrived and it’s beautiful ! ! I cannot thank you all enough for your hard work and dedication to your craft ! !

Dear Forever Redwood, The table has been delivered to a very happy home. Thank you so much. As you can see from the picture happy times have already begun around the new table. Thank you to eveyone who had a hand in creating this table and getting it delivered. We are thrilled. All our best,

Raul Comments: Hi Raul, Finally got this up a few weeks ago. We put up the six legs freestanding in their boots as we added the 4 side rails, next three curved ribs (front, middle , then rear), then the corner and center trusses and then secured the legs in the boots. This allowed for minor adjustments to be made while assembling the beams. System was almost perfectly vertical when legs were secured. Then the first major hurricane hit with 80 mph winds and 31 inches of water. All the packages on the ground were soaked as the tarps were blown off and some warping occurred. Then we put up the rest of the curved ribs. Had to make minor widening of some of the notches to fit the top struts and used large clamps to hold the lattice panels and struts in place to overcome the warping. I still need to replace the 10 inch carriage bolts with the 9” on the trusses to clean up the product. Then the second hurricane hit with 50 mph winds and another 20 inches of water and absolutely no problems. We were within the path of the eyes on both storms. Pix enclosed. What made it fun was constructing over the top of the swim spa. I would recommend separating the hardware into marked packages by type. It would be great if you could incorporate the numbering of the parts in correlation to the diagrams in the installation directions and as I said before, numbering the legs and indicate on numbers on the diagram for the self-installers would be of additional help. Pergola looks great and we have received several compliments. Raul --Thanks,

Raul Comments: Raul Comments: For these barsBroke down and loaded much more easily than I expected. .. rebuilt this morning at my friends house, his 2 year old twins attacked them and were doing hanging leg lifts with no training whatsoever. ..

Thank you both for working through many obstacles to gel this project completed. The Gazebo was a big hit at our summer party. We love the functionality of the sliding panels, and the panoramic views it affords. The wood coloration is beautiful. Attached are a number of pictures throughout the project, and during its inaugural use by my band for the party. Below are some things I thought may be useful for you for future projects. Overall we are very happy with the structure. It has greatly enhanced the use of our back yard. Thank you for all of your work.

Dear Raul, Ricardo, Adan, and all the staff from Forever Redwood, We want to thank you for all you have done to make our new pergola possible. Our students, parents, staff, and community were speechless when they saw the pergola complete. The pergola is beautiful and stands proudly in the center of the garden lab. Attached is a picture of the pergola with more pictures to come. We are so proud to be partners with you and hope to stay in touch. With deep appreciation, Marykirk and the entire FDE school community

Very happy with our Pergola, and installers did a great job! Here is our submission for next year's contest. .. Thanks, Raul. ..

Thank you for the follow up. Our new glider is wonderful. Delivery went well; installation went well. Definitely satisfied with the quality and appearance of the product. We are really enjoying having the glider on our retreat center property. Best,