Customer Stories

Hi Raul I just wanted to tell you happy I am for the entire experience of getting our redwood pavilion. Everything was great in this experience. From our first conversation, how Alejandro keeping me well informed and the great crew that installed the pavilion. My only regret is I didn’t have more cash on me to give them a little more for a tip. They certainly deserved more. This has been one of the best customer experience I have had. nce I get my yard finished I will send some photos. Thant’s again for the beautiful pavilion. It is even better than I expected. The workmanship was amazingly. Once we reciprocate from the expenses of getting the rest of the yard competed we would love to look into getting a redwood table and chairs for six. Best regards

Raul, Thanks for these photos! Roy told me about your helpful explanations about trimming away the round concrete to allow for the flagstone. It all looks good and we are relieved to know the flagstone will fit right up to the brackets. Good work and we appreciate it! Sincerely.

Raul, Thank you so much again for your generosity. Your custom furniture is magnificent. I love my chair and footstool. Sitting down on something that doesn't wobble is a real treat. Makes you realize how poorly other chairs are really made. Sincerely.

Hi Sergio and the rest of the Forever Redwood team, I wanted to share some photos of the trellis, fence and gate fully installed in our garden in St Michaels, MD. We love it! It is so elegant, and just what I had pictured in my mind’s eye when we started. It needed a second coat of white stain after it was installed, and we painted the hardware white as well, so now it is a gleaming and beckoning entrance into our cottage garden. There are four Will Goodwin clematis and 2 Zepherine Drouhin roses making a home on the arbor. Thank you so much for your patient and expert work to bring this vision into existence! !! You nailed it. With gratitude,

Raul, I can’t thank you and all your associates enough! We absolutely LOVE our pergola. Everything worked out so well, the design, specifications, delivery and subsequent install. My daughter’s shower is this Saturday and your timely commitment to production was instrumental in our plans. We are so grateful. We will be sure to use Forever Redwood for all our future needs and recommend your company to all our friends. Thank you again!

Hi Raul, The pergola went up without a hitch. I took a little bit of extra time measuring the footers and building the spacers for the posts, but it was well worth it. The structure is the most level and square thing on the property! We absolutely love it. Alright maybe one last question for you, do you have any strong opinions about training wisteria onto the pergola? I don’t want to take away from its beauty, but maybe a well pruned vine over the top could add nice color and shade? Thanks again-big thumbs up on the entire process Raul.

Raul, It took a lot longer than we expected but we just finished the backyard stone work on the Gazebo and Pergola. We’ll be entering photo contest on the next opportunity but thought I would provide you a few quick photos. Thanks for everything we love your products and the team you sent to assemble them!

Hi Raul, I just wanted to check in with you, Raul, we received our pergola. It is now installed and we are loving it! Joan and I both think that it’s beautiful and very sturdy. I want to commend your shipping broker, Alex. After I, contacted you about the shipment being held up in Denver, he called me twice to assure me that he was pushing the shipment. Sure enough, it arrived in 2 days after his call. This surprised me because the person I talked to at the final delivery terminal was indifferent and really not helpful. Anyway, we are very pleased with our experience with Forever Redwood and the final product. Thank you and keep up the good work. Also, my contractor that erected the pergola was very complimentary regarding the quality of materials and craftsmanship.

Good afternoon Raul, I am letting you know that we received our pergola delivery today, even before Memorial Day as you had promised? ?? ?. We are so grateful, words can’t express! !! ! Everyone we have worked with has been extremely helpful and the drivers today were fantastic, very courteous and efficient. We look forward to assembling our pergola in time for our daughters big day! I will be sure to send you photos. Thank you again.

Hi all, Ordered a set of monkey bars and a sandbox (custom-made without a floor). Very happy with both. They were presents for my grandchildren, and they were thrilled! Pieces were intact, assembly was no problem, and the finished products look like works of art in their back yards. Especially pleased because of the environmentally responsible aspects of your company. Will definitely be a repeat customer!

If every company in the world was operated as well as Forever Redwood most could do away with their customer service departments relative to issues stemming from faulty manufacturing all the way through to final delivery of the product. I wish I could articulate how absolutely blown away I was in dealing with them in every aspect of my purchase. Raul Hernandez was more than gracious with his time in addressing my concerns and questions. Sofia and Leo were also quick to provide information relative to assembly instructions and other concerns prior to my order. The old saying: "you get what you pay for" is true. In dealing with Forever Redwood I could say: "I got more than I payed for"

Hi Raul, Our order arrived on time and was intact with nothing missing or damaged. Adan and the "White Glove" crew did an outstanding job of assembly and cleanup. In fact, the crew left the job site cleaner than it was before assembly. The Del Norte Porch Pavilion is very sturdy and absolutely beautiful. Simply put, my wife is very happy with the product, the simplicity of product purchase, and the utmost willingness of Forever Redwood to work with us during the design, shipment, and assembly process. We look forward to working with Forever Redwood on future projects, and we'll not hesitate to recommend them. In closing, my wife is happy, therefore, I am as well. A thank you for everything to Raul and everyone who had a part in our project. We are very, very impressed.

We love our tables and chairs! And the folks at Forever Redwood are terrific to work with!

Thanks for checking. The order arrived on time and everything was intact. These items (side tables) did not require any assembly, which was nice. All our dealing with your company were professional and your customer service group was very responsive and helpful.

Hi Raul, GIVEN TO OUR SON AS A "HOUSE WARMING PRESENT" - THE BENCH IS ABSOLUTELY GORGEOUS. LOOKS GREAT UNDER IT'S REDWOOD ARBOR, NEXT TO A SMALL 3 TREE REDWOOD GROVE.

Raul and everyone at Forever Redwood, This morning the installers put the finishing touches on our pergola. I have attached a few pictures but they don't really do it justice. The pergola is not only beautiful, but transforms this part of our house. We know this was a very small, and uncomplicated project from your perspective, and I wish we had the backyard for something more elaborate. But we are very pleased nonetheless. You treated us the same as if we were buying something for $25, 000 or more; the look and workmanship is all we were hoping for. It was a great pleasure dealing with you and I won't hesitate to recommend Forever Redwood to anyone who admires our pergola. We just need the dining set to arrive so we can begin entertaining. Cordially,

Hi Raul, We are thrilled with our new, beautiful Forever Redwood planters here at Cornell Botanic Gardens! Thanks again for your guidance and help with this order. I attached a couple of photos of their new home. We’re just about to plant, but have been back and forth about how we should approach the soil and annual care of them. Would you or someone on your team have a few minutes today or tomorrow to talk by phone? I’d like to run our scenarios by you to get your insight on what will be the best approach for the longevity of the planters. Thank you,

Hello! , I'd like to take a moment and say a big thank you for my new shade structure. The pergola now is assembled and took a perfect place in our outdoor space. The quality of the material and engineering is just a way above of my expectation. Thanks again for your beautiful product!

Hi Team, I didn't assemble the swing in harsh Michigan winter and waited for spring. I assembled the garden swing today. It looks fabulous. Here is a picture. Thank you for great swing and all the hardware, instructions etc.

Hi Raul, The metal roof is on, and the patio cover is finished. Everyone who sees it LOVES it. I am delighted with its beauty and function. Milan felt that due to the weight and size, the posts should have lateral bracing, and he was able to retain the contemporary simplicity of the original Silverado design. This beautiful structure adds to the look of the house. I’m delighted with it. Thank you for a wonderful experience from start to finish. I will remember you and your team fondly every time I serve summer dinners to my guests under this beautiful patio cover. I’ll send you more photos when the landscaping is in and blooming :)

Hi Raul, The pavilion came on time and was well packed. The assembly wasn’t to bad considering the size and weight. Whenever we had a question or small issue the customer service was fantastic. We also ordered 2 round picnic tables and 4 chairs. They were easy to put together and are high quality.