Customer Stories

I purchased a 12' by 20' Douglas Fir Del Norte pavilion for the back patio of my two‑story home. The quality of the wood and precision of cutting and assembly were excellent. The pavilion was preassembled then disassembled and sealed before shipment. Packaging was superb and there was no damage in shipment. The design department worked closely with me for permit approval, and the pavilion easily passed Pasadena inspections. Staff communicated clearly, kept their commitments, and I am very pleased with the final product.

Hello Raul, I Love my Pergola and bench and planter. I'm hoping the picture comes through to you, I would like to enter it in the contest. Please let me know if you receive it!

I want to express my gratitude to your company and what a pleasure it was dealing with everyone from design to the two men who delivered the pavilion. I uploaded photos and hope our area meets your portfolio requirements. Again thanks.

Thought you might like to see the finished pavilion shingled & electrical in place. It was worth waiting for. We are all thrilled with the final result. If it can help you, feel free to use me for a testimonial at any time. Thanks again!

Everything went great. I assembled it by myself and it was a fun project. My only complaint is that the bottles of touch‑up stain were dried up, and I would like to purchase more of the coffee color stain. This was a great project and neighbors and family are impressed. Thank you.

Dear Mr. Hernandez and Ms. Cardenas, I just received the planter and it's beautiful. Thank you both very much for your time and attention. Your customer service is excellent and you're peoples craftsmanship is super. Thanks again and I look forward to buying from you in the future.

The pergola is beautiful and high quality; overall the experience was positive. The order arrived on time, but the assembly team struggled with the chaotic travel environment and there was uncertainty about when they would be onsite and when the project would be completed.

Hi Raul and all the helpful ladies! We finally got some nice picture of the pergola and planter boxes we purchased from Forever Redwood. We are very happy with how our yard turned out, offering both privacy and much needed shade. Thank you for your wonderful product and service.

Everything went as scheduled with no damage or missing parts. The instructions were very easy and clear. The bench is very beautiful and I have no complaints. Thanks for such a professional product.

Jesus: I want to personally thank you for the excellent customer service you provided me recently. The shipment of my order went smoothly. I have completely assembled the table and chairs and it is magnificent! ! I was totally impressed with the detailed directions, labeling of the pieces and quality of the hardware. Although I waited a long time for my order (4 months) I feel like it was worth the wait. I will recommend your company to all who admire my new patio set and will not hesitate to do business with you in the future, Please share me sentiments with the owner of the company. Thanks again for your kindness and excellent customer service. It was greatly appreciated. Regards

Overall experience was very good. We paid for the White Glove service and it was well worth the extra cost. The quality and workmanship of our pergola met all of our expectations. Where else can you get a product made from mature redwoods?

Hey guys, thought you might like to see pics of the new pergola we just finished today. It was late in the day, so I'll take and send some more pictures later this week in full sunlight. We bought the pergola from Forever Redwood in California. It was a breeze to install it. It took less than 5 hours to assemble it. Thanks Glen Vick

Thank you for a very pleasant transaction! From planning to delivery the experience was ideal. The pieces arrived on time with nothing damaged. We did have a slight mix‑up with the “boots” for the posts, but that was quickly and easily rectified. Thanks for creating a great product backed with excellent customer service and delivery teams!

Hello Raul, Your work is FANTASTIC! The circle benches around the tree and picnic tables are beyond comparison -- amazing. Thank you so much. -Toody M. --------------------------

The order was on time and turned out even more beautiful than we expected. The assembly was easy thanks to the clear instructions. The quality and finish of the bench are superb. From start to finish each employee I dealt with was professional, pleasant and very easy to work with. Every step of the process was beyond expectations. Thank you to each and every one of your representatives.

Good Morning Raul: I promised I would send you pictures of our dear friend/co-worker when we presented her with the Ruth Rocker Bench. Of course she loved it ! !! Thanks again.

The order arrived per the shipping schedule. The box that the pergola pieces came in was impressive; everything arrived safe and secure at our home in Indiana. The carpenters were happy with the instructions. We love how our pergola looks and would highly recommend Forever Redwood to others.

The installation went as planned. No on-site modifications were needed. The installers (Cesar and Pablo) were very considerate and careful, and I was very happy with their work. Our new pergola is beautiful. I will send you a picture. Thank you

Our fabulous dream glider arrived on time and every piece was perfectly crafted. My husband, son and stepson assembled it in a day. The staff has been very gracious in responding to questions and each piece was well protected for shipping. We were kept up to date on every step along the process, which was an added bonus. The rocking motion is peaceful and provides a perfect place to read, reflect and catch up with friends. It sits on a flagstone patio under trees and we can enjoy it even in a downpour because the roof keeps us dry. It was a pleasure to work with Forever Redwood.

We finally got the bench in place yesterday. It is a marvelous piece of craftsmanship. The plaques are all correct and in the right order, etc. Thanks again,

We promised a selection of photos once the swing was in place. Our lives after more than forty years of marriage are as these photos depict: a look towards the horizon amidst lush vegetation. Your swing made our dreams come true. Please convey our sincerest gratitude to the team. The swing is now miles away in a different forest in Marugan, Segovia, Spain, but with its heart where it was born. Gracias.