Customer Stories

Hi Mr. Hernandez The shed shipped today, it looks beautiful! The delivery men were very kind, arrived on time and assembled the shed quickly. I wanted to personally thank you for your generous donation and your time. I will make sure your donation will be acknowledged on site. Thank You

Thanks for getting this done so quickly. Your guys were extremely fast, professional and really nice people. I would have your company do work for me again in a minute. Thanks a lot

I just got back in town last night and went to see the bench just now. It is A BENCH ! It is everything I hoped it would be. I am delighted with the way it turned out. You did a masterful job and I know Peter is smiling about it too. I can't thank you enough. Pictures coming when it's installed. Warm regards.

Hello I just got around to taking some photos of my arched pergola that I ordered from you last summer. It was kind of late in the season to take good pictures in the Fall, so I waited for this summer to stage the photos. Thanks for a great pergola. I get a lot of compliments on it. I hope to be on a local garden tour next year, so I will promote your products then. I also left a positive review for you on the Houzz website.

Editor's note: Customer sent these photos of the finished install. ..

Hello Forever Redwood, I received my Swing set and am very pleased. I set it up with my daughter and it's great. Beautiful and such a stable structure. The shipping container was also beautiful to look at. When we were done, I cut up the cross pieces of the old swing set and then used the screws the 2x4s and the siding from the shipping container to make a new compost container. I include a movie of it. Thank you so much!

Hello all, Here are a couple photos of the great pergola you built. We get so many complements on structure we should probably hand out your business cards. As you can see, our cat likes it, too. Thanks for the great work.

My family and I are thrilled to be able to participate in your Company’s 6th Annual Photo Contest In April, we received our Sheldon’s Monkey Bars. The craftsmanship, attention to detail, and care you have put in building it for us has far exceeded our expectations. Your company’s product is front and center at our house – in fact it is of such high quality that it has enhanced all aspects of our home décor. As you can see from the attached pictures, what is also front and center is my son’s smile as he plays on the Monkey Bars with his heroes Batman and Spiderman! We are a military family and my children have heard many training exercise stories – now my son uses his own imagination to create his own boot-camp and super-hero training. It’s so wonderful to watch! The Monkey Bars will be a part of my family for decades, this single fact of quality and longevity further strengthens my belief that this is one of the best investments I have made for my children’s enjoyment. Lastly and perhaps most importantly, after learning about your company’s mission/commitment to Restoration Forestry. I am proud to be a customer of Forever Redwood! I look forward to many years of being a patron and family member of your team. Thank you and please give my regards to all involved! Sincerely, Simran S. - Richland, WA Hanging with Super Heroes

Hi Wanted to take a moment to let you know how much we appreciated you crew. Cesar, Ernesto & Rodolfo did an amazing job. They were courteous, exacting and worked so hard in our heat! It was very hot here. The went above and beyond, I mentioned it would be great if Forever Redwood would powder coat the hardware as some was dark, others were bright silver. Next day I see Ernesto making a holder for the bolts, he had purchased a can of spray paint, black, and he sprayed them before installing them. Then to take care of the already installed bolts, he made a stencil out of water bottle, I was amassed at how well it worked. Perfect! I was planning on climbing up and painting the bolts at a later date. I was very impressed with his ingenuity, and taking this on without my asking. That's great customer service. I asked if he always did this, he said no, but heard me mention I would like them black. They were all great, cleaned up, showed up and got the job done. We are very pleased. Lease recognize their hard work, they are a great asset to your company. As it turned out, everyone was very kind to help us through this process. It was almost a year in the planning. Thanks to the entire team at Forever Redwood. We are very pleased with the pavilion & arbor. It looks fantastic. Well done! If you ever need a reference I would be happy to refer your company. It took us awhile, but that's water under the bridge. You made it right. Jeff, tells me you are making us a bench. Thank you for this. I will look forward to talking with you on this. Let me know my options, I don't want to assume it's unlimited. Again, it's really beautiful, we are both so pleased. Will be sending pictures as soon as we get he site cleaned up. Regards

Hello, Raul: Our experience with Forever Redwood was superb. First of all, the items we ordered arrived weeks before they were promised, which was terrific. Then, when we assembled the furniture we were blown away by the beauty and quality…top notch! We will definitely be purchasing other items from your company in the future and recommend you to friends. Thanks for a wonderful buying experience from beginning to end. Regards,

Alejandro, Your crew delivered the table last night and could not have been sweeter or more professional! My husband and I were so impressed! !! Because they arrived so late last night, and because we both had to rush out early this morning, we haven't had a chance to actually open the boxes up and assemble the table, but we plan to do that as soon as we're all home from work and school tonight. You guys were a pleasure to work with and I can't thank you enough for ensuring that the table arrived on time. I will take pictures and send them once it's assembled, and I'm happy to post reviews about the awesome service we received from Forever Redwood. Thank you so much for checking in. That just goes to show how fantastic your customer service is! Thanks again,

My old man is very happy! Bad ass table! You guys make such a quality product. We got stopped by several people wanting to know where to get one :))! Thanks

I assembled my table and chairs over the weekend. Everything went together smoothly and looks great. You guys do good work. Thanks. Jim L. - Billerica, MA

The order looks great. We are very happy with the quality, amazing. Cannot wait to get it in the greenhouse. Thank you.

We had a great experience ordering from your company. The monkey bars and the sandbox are both a great addition to the playground. Everything was on time and easy to assemble. I will recommend Forever Redwood to other project owners in the future. Thank you.

My wonderful potting bench is under a wrapped tarp on my deck right now since I can’t move it out of the winter weather. It arrived perfectly and was easy to assemble and looks great. My only request would be that there be an overhang on the counter so that water doesn’t drip into the closed drawer. I thought I’d keep tools in it, but it puddles with runoff after even only a little rain. I expect that in the drawer with the lattice grid top, but would have liked the other one to be able to be dry. Beyond that, only issue is that it’s too gorgeous to get as dirty as I should be making it. Can’t wait for Spring. Thank you.

Like ur products and dedication. .. . Awesome Thank you again,

I love the product. Thank you so much. I also appreciated the timely manner in which you responded to our need with the extra bolts. They arrived within a few days and I was able to complete the bench easily. All of the pieces were marked clearly so assembly was very smooth. My client is extremely happy with the finished product. Thank you again,

The porch swing is terrific. We have been enjoying it and thank you for providing such a beautiful product. The swing arrived timely, was packaged carefully and the instructions were complete and easy to follow. I appreciated the updates by E-Mail on the progress of construction, anticipated delivery and actual shipping notice. You also took responsibility for the incorrect telephone number I gave you. Having just moved I transposed two of the numbers I listed, but you were kind enough to say it must have been copied incorrectly. Well done, you could teach customer service lessons to others. The shipping company hand trucked the swing about a quarter mile from the road to the house over a non paved drive. They deserve a well done. We are completely satisfied with the complete transaction with Forever Redwood and will look at your products when considering a similar product.

Hello Raul, everything you sent regarding the repair of the shutters worked out great. We wanted to order some planters so I wanted to know how many points we have available to us. Thank you again and we'll send some pics this spring once we open the pool again. Have a good day.

Your order arrived on time, your guys were great. .. the product is beautiful! !!