Customer Stories

Thanks for checking. I put it all together and it looks great. Good picnic table. I am waiting for my umbrella to be setup so we can enjoy since it is quiet hot outside right now. Your guys might have told you but I am also making a nice planter with the crate. Did not feel like throwing it away. I am done with the assembly. I need to sand and stain. Thanks,

Good Afternoon All. I hope this email finds you well. I was very impressed with the job the crew did yesterday. I couldn't believe such magnificent structures could be built in one day, but I guess Forever Redwood can do miraculous work. Here are some pictures of the pergola, as asked from Raul. I also have attached a picture of a piece that I have received during the shipment, I happen to be curious why isn't that piece assembled with the others. Please let us know what that piece is. Thank You

Yes, everything was received in great condition. The packing was fantastic. I think it took longer to unpack and break down the cardboard than to assemble. .. :-) Very pleased. Thanks!

Hello, Adan and his team did an excellent job with the installation. They were very friendly and efficient. I was amazed watching them with the install. I will send a picture when the whole backyard project is complete. Thank you,

All, Thank you for your prompt service and customer service. However, Roadrunner Transportation has dropped the ball on delivering and will probably refuse to give our shipping cost back. I have had to drive to Charlotte, NC for pick up. Again, thank you for all your help. I have to wait an additional thirty minutes before I can load it. I would recommend for you guys to use a different carrier in the future. Regards, Charlie G. -------------------------- Hi Tania, This is really unprofessional of Road Runner Tania. Are they coping to any of this? Any chance we can get some of the freight cost refunded for this? ? Raul F. Hernandez -------------------------- Wanted to say thank you to everyone. The bench is absolutely beautiful.

Hi Scott, What is the word? Keeping with tradition, Adan sent me a photo taken in the dark after they finished. I know we pushed the time limit with your vacation plans. Hope it met your expectations and that you can send a few photos with and without the ShadeFX structure opened. Thanks again for your trust with this project! Raul F. Hernandez -------------------------- Hi Raul, It looks fabulous! !! Gorgeous. A dan and Ceasar are incredible. Hard working guys who do excellent work. Both are a true true asset to your company. We had some stuff in the refrigerator that we gave them for their road trip to Ohio. We also gave them an extra $50 a piece as a bonus because they sooooo good. We couldn't be happier. You guys are all first class. Everyone of the people we dealt with along the way including you of course was very professional. When we get back from vacation on the 27th we will get you some good photos as requested. We left too early this morning to get them today :) Our neighbors were envious. I'll bet Ceasar and Adan will be back here sometime soon :) Scott -------------------------- Thanks Scott. Appreciate your saying what you did. Have a great trip and we will be in touch soon.

Good morning Raul! I would be more than happy to review the product once everything has been completed. As you know, I think it is a beautiful structure and hope that once the items have been taken care of, I would be able to use it as a room for yoga and bodywork. At present these are the items and/or questions that I have. Thank you. Yvvone B. -------------------------- Hi Tania, Do you think Miguel can swing by Yvonne's in the next couple days? Yvonne, Adan has been out of state for the past few weeks and is heading out again after just a couple days rest. Miguel Munoz is a highly experienced carpenter and is out doing deliveries near you. He can fix these issues in a few hours. Tania, please let Yvonne and I know when he can swing by and clean up the pending issues mentioned below? Thank you! Raul F. Hernandez -------------------------- No worries, I am around until the 15th of June and as long as they are done I am fine. I also forgot to mention that Adan said I could clean the windows. Well I did the best I could but the glue that was used would not come off with window cleaner or Goo Be Gone, but the back of the windows that covers the screens cannot be cleaned without removing the windows! I didn't realize this until after I started cleaning. Please add this to the list I sent. Thank you. Yvvone B. -------------------------- Hi Yvonne, How did the guys do? Mission Accomplished? -------------------------- Thanks for checking in again. Miguel did an awesome job! Mission accomplished although there is an area that needs to go back to the drawing board. All missions need adjustments for future endeavors. The sky light that was designed so that it can open and close does not, at least not be needing to climb a ladder! ! It is really the funniest thing I have ever seen since you can open it, but need a second pole (or hands) to push it open. The boys did say no one has ever mentioned or noticed this! I sis mention to them that a possible solution would have been to use the same type of hardware that is used in ladders to lock them I place when opened. I will send you some pictures! I also think your suggestion of a different floor would have been better as even during the building process it does scratch. The solutions for the draft was also easy as I suggested a strip of wood similar to the ones Adan had suggested for the doors. It looks beautiful! Thank you and thank you so much for listening to my concerns and working so that it was what I needed! !

Raul, Your crew did an excellent job, the pavilion is beautiful. They did not get done until after dark so they could not get pictures, I will take some and send them. We are so impressed with your company and products, we had so many neighbors stop by and look and make wonderful comments.

Hi Raul,

Hi Raul, Hope you have had a nice summer, and where in the world did THAT go? Still too hot down where we live to think much about Fall yet, but we are suppose to at least get the temps out of the high 90's and into the 80's this week for a little cooler weather! The V shaped bench arrived last week and Phil assembled it this weekend, and not only did he comment on how easy it was to put together but also how well designed it was. And for me, it is all about how something looks, and it is absolutely gorgeous and is the perfect addition to a main deck and entrance into our home. And I absolutely love the mosaic wood, and so happy that I selected that for all the pieces we have so far purchased from you. Thanks again for all the beautiful work, and I look forward to buying more stuff from you in the future!

Hey Brother I installed the shutters, they look F*****g Beautiful! (sorry, that was the first thing I said when I opened the boxes and looked at them) They are amazing and I am very grateful to you and your staff. Everyone in the neighborhood complements the shutters and the table, even strangers just passing by. I have to stop for a minute every morning before I drive away from the house and admire them. I am sending you some pictures, I am convinced that you guys can make anything out of red wood better, nicer than anyone else. Raul, I would love to have you over. If you can, it would be great, I would be honored if you stayed at my house. I can also give you a car to get around, and whatever else you need. I hope you are doing fine otherwise, and please keep in touch. Hope to see you whenever you can make it, bring whoever you like, you are more than welcome. Stay safe: Tommy

Hello Raul, Your team did an excellent job at the install. Cesar knew exactly what to do I could tell he has done this many times. The team was very friendly and worked very hard to finish the install on Saturday. I even let them use a few of my tools :-) to help them get the job done faster. Plus, the pergola looks much better than what I imagined! Thank you

Hello Raul, I Love my Pergola and bench and planter. I'm hoping the picture comes through to you, I would like to enter it in the contest. Please let me know if you receive it!

Thought you might like to see the finished pavilion shingled & electrical in place. It was worth waiting for. We are all thrilled with the final result. If it can help you, feel free to use me for a testimonial at any time. Thanks again!

Dear Mr. Hernandez and Ms. Cardenas, I just received the planter and it's beautiful. Thank you both very much for your time and attention. Your customer service is excellent and you're peoples craftsmanship is super. Thanks again and I look forward to buying from you in the future.

Hi Raul and all the helpful ladies! We finally got some nice picture of the pergola and planter boxes we purchased from Forever Redwood. We are very happy with how our yard turned out, offering both privacy and much needed shade. Thank you for your wonderful product and service.

Jesus: I want to personally thank you for the excellent customer service you provided me recently. The shipment of my order went smoothly. I have completely assembled the table and chairs and it is magnificent! ! I was totally impressed with the detailed directions, labeling of the pieces and quality of the hardware. Although I waited a long time for my order (4 months) I feel like it was worth the wait. I will recommend your company to all who admire my new patio set and will not hesitate to do business with you in the future, Please share me sentiments with the owner of the company. Thanks again for your kindness and excellent customer service. It was greatly appreciated. Regards

Hey guys, thought you might like to see pics of the new pergola we just finished today. It was late in the day, so I'll take and send some more pictures later this week in full sunlight. We bought the pergola from Forever Redwood in California. It was a breeze to install it. It took less than 5 hours to assemble it. Thanks Glen Vick

Hello Raul, Your work is FANTASTIC! The circle benches around the tree and picnic tables are beyond comparison -- amazing. Thank you so much. -Toody M. --------------------------

Good Morning Raul: I promised I would send you pictures of our dear friend/co-worker when we presented her with the Ruth Rocker Bench. Of course she loved it ! !! Thanks again.

The installation went as planned. No on-site modifications were needed. The installers (Cesar and Pablo) were very considerate and careful, and I was very happy with their work. Our new pergola is beautiful. I will send you a picture. Thank you