If you would like Forever Redwood to handle every detail of your delivery and assembly, we offer a full service White Glove solution for you. Our team will deliver and assemble your order of any size anywhere in the Continental U.S.
If you are outside the Continental U.S, please let us know you want White Glove and we can quote to do it for you in some cases also (email us at: [email protected]).
If your order is a shade structure project (Pergola, Pavilion, Gazebo or Arbor) we will also anchor your structure to the ground and, if necessary, dig footings and pour the needed concrete as part of your White Glove service. During the design process of all shade structure orders, we will review your anchoring needs and make the appropriate recommendations for the best hardware to include with the order to make sure you have all you need at install time.
Our install teams will set an appointment with you and bring the order over in our own trucks so you do not have to deal with receiving crates, etc. Most jobs take a few hours except for the large structure projects which can take a few days.
No geographic restrictions or time of year restrictions within the Continental U.S. During poor winter weather, we may need to schedule around acceptable working conditions, but other than this limitation, we deliver and assemble anywhere our customers are in the U.S.
White Glove Service includes composite shingle roofing for any pavilion that requires it. A standard 30 year composite shingle is included with your White Glove Service as the final roofing skin for most of our pavilions that need one. If you are interested in a metal roof or a premium shingle roof, we will install it at no extra charge, but the cost for any premium roofing material is not included in the White Glove Service fee.
With the standard composite roof shingle or if you are interested in a premium roof material, we will contact you to coordinate the roofing to make sure you get the color you like, etc.
White Glove service requires up to 7 days transit time to deliver depending on location. Shipping timelines shown at checkout are for production times. Our orders ship from Southern California. Depending on where you are located, please add 3 to 7 transit days before our team arrives. If you have an extreme rush order need, please email us at [email protected] or call us to make sure we can meet your needs. Odds are we can but best to coordinate before ordering to make certain.
White Glove Service is a complete on site assembly and anchoring service we provide with our own "road warrior" crews that come from California and do round robin trips nationwide.
Most shade structure orders do not require a permit or a permit is not pulled for various reasons. In most jurisdictions, a structure greater than 120 square ft does require a permit.
We can support you with the permitting process with all the documentation you will need, but you will have to walk the permit through locally.
We will prepare detailed drawings of your order initially to go back and forth with you to make sure every detail is the way you want it before building.
Once you sign off on the drawings, we will then send the drawings to a California Certified Structural Engineer to review, make any minor changes needed to meet your local code and to prepare a 30 page Structural Calculations package that will accompany the design drawings so you can pull the permit. The design process takes about 2 weeks to go back and forth with you on a few versions of the drawings until you have it all just right. Then, figure another 2 to 3 weeks for the structural calculations. Once you let us know you have the permit in hand, we will build and ship within 30 days. The cost for the Structural Calculations package is $500 regardless of the size of the structure. This can be added to the final payment on your order when it is ready to ship.
You have a 1/3rd deposit option when you checkout that is the most popular way to go. We have a 98% success rate on getting through permitting with our support, but you do have to do a bit of legwork and pay the local fees for the permit. On the upside, it does significantly increase your property value to pull the permit.
If you do not succeed in pulling your permit, or you decide to not proceed with your order for any reason, Forever Redwood will refund most of your initial 1/3rd deposit except for a flat rate $1,500 for the design work and the $500 for the structural calculations package.