If you would like Forever Redwood to handle every detail of your delivery and assembly, we offer a full service White Glove solution for you. Our team will deliver and assemble your order of any size anywhere in the Continental U.S.
If you are outside the Continental U.S, please let us know you want White Glove and we can quote to do it for you in some cases also (email us at: [email protected]).
If your order is a shade structure project (Pergola, Pavilion, Gazebo or Arbor) we will also anchor your structure to the ground and, if necessary, dig footings and pour the needed concrete as part of your White Glove service. During the design process of all shade structure orders, we will review your anchoring needs and make the appropriate recommendations for the best hardware to include with the order to make sure you have all you need at install time.
Our install teams will set an appointment with you and bring the order over in our own trucks so you do not have to deal with receiving crates, etc. Most jobs take a few hours except for the large structure projects which can take a few days.
No geographic restrictions or time of year restrictions within the Continental U.S. During poor winter weather, we may need to schedule around acceptable working conditions, but other than this limitation, we deliver and assemble anywhere our customers are in the U.S.
White Glove Service includes composite shingle roofing for any pavilion that requires it. A standard 30 year composite shingle is included with your White Glove Service as the final roofing skin for most of our pavilions that need one. If you are interested in a metal roof or a premium shingle roof, we will install it at no extra charge, but the cost for any premium roofing material is not included in the White Glove Service fee.
With the standard composite roof shingle or if you are interrested in a premium roof material, we will contact you to coordinate the roofing to make sure you get the color you like, etc.
White Glove service requires up to 7 days transit time to deliver depending on location. Shipping timelines shown at checkout are for production times. Our orders ship from Southern California. Depending on where you are located, please add 3 to 7 transit days before out team arrives. If you have an extreme rush order need, please email us at [email protected] or call us to make sure we can meet your needs. Odds are we can but best to coordinate before ordering to make certain.