Customer Reviews

I would to express my gratitude to your company and what a pleasure dealing with everyone from design to the 2 men that delivered the pavilion.

I have Uploaded photos (at least I think I did) hopefully our area meets requirements to be in your portfolio

Again thanks

John L. -

Everything went great. I assembled it by myself, it was a fun project. I have only one complaint, the bottles of touch up stain were dried up. I'd like to purchase some more of it if possible. It's the coffee color stain.

This was a great project; the neighbors and family are very impressed.

Thank you.

Ron C. -

The pergola is beautiful and high quality, overall the experience was positive.

The order arrived on time, however the assembly team struggled with the chaotic travel environment and the assembly had a lot of schedule uncertainty as to when the team would be onsite and when it would be completed.

Gregory F. -

Everything went as scheduled. No damage or missing parts. Instructions very easy and clear. Very beautiful bench. I have no complaints.

Thanks for such a professional product.

Luisa A. -

Overall experience was very good.

We paid for the White Glove service and was well worth the extra cost. The quality and workmanship of our pergola met all of our expectations. Where else can you get a product made from mature redwoods.

Gary G. -

Thank you for a very pleasant transaction!

From planning to delivery the experience was ideal. The pieces arrived on time and with nothing damaged. We did have a slight mixup with the "boots" for the posts, but that was quickly and easily rectified. Thanks for creating a great product backed with excellent customer service and delivery teams!

Jaret O. -

The order was on time, and it turned out even more beautiful than we expected. The assembly was easy due to the easy-to-follow instructions. The quality and finish of the finished bench is super. From start to finish each employee I dealt with was professional, pleasant and very easy to work with. Each step of the process was beyond expectations.

Thank you to each and every one of your representatives.

Carol D. -

The order arrived per the shipping schedule. The box that the pergola pieces came in was impressive; everything arrived safe and secure at our home in Indiana. The carpinters were happy with the instructions. We love how our pergola looks. We'd highly recommend Forever Redwood to others.

John H. -

Our fabulous dream glider arrived on time and every piece was perfectly crafted. Between my husband, my son and stepson, it came together a day. The staff has been more than gracious in responding to any questions. Each piece was well protected for shipping. We were kept up to date on every step along the process. That was such a added bonus. I What no had ordered the cup holders at he time. My mistake but we will do so in the spring. Something to look forward to next year.

The rocking is such a peaceful motion and provides a perfect place to read, reflect, and catch up with friends. It was on my wishlist from the time I was 3 years old. I spend countless hours on it every day. Itbsirs on a flagstone patio under trees. We can enjoy it on the hottest days and even in a downpour. The roof keeps us dry. It was a pleasure to work with Forever Redwood.

Mary S. -

Dear Raul,

Hope this finds you well.

As promised heres is a selection of the photos taken once the swing was in place (You may choose to consider any of them -perhaps the first one- as our submisson to the Forever Redwood photocontest, of course to the benefit of whichever charity of your choice, if luck were to have it).

Our lives, after more than forty years of marriage (which the pandemic nearly prevented us from celebrating, if not for your earnest and professional response) are as these photos so clearly depicted: a look towards the horizon, amidst a lush vegetation of so many good things bestowed upon us, year after year.

So nice that your swing should materialise the possibility that dreams do come true (childhood memories of a swing back in the Philippines, now rooted on Spanish land -Marugan, Segovia-, as are we) as a result of careful pampering of forests and true craftmanship, by a team who we have not met persanally, but have all left their personal signatures on it, in some way, along with our own initials that you engraved as your anniversary present.

Please convey to them all our sincerest gratitude. The swing is now miles away in a different forest (that surrounding our house in Marugan, Segovia, Spain), but with the heart where it was borm.

Gracias,

Pilar y Luis -

Just wanted to drop a note and tell everyone THANK YOU.

Your whole team was excellent to work with. We placed a time lapse video camera on the project and will be able to send it out in a couple weeks. Our construction crew started assembling the pavilion on Monday and just finished up today (4 days total). They were very complementary of your work and the directions to reassemble; they really liked this project.

Here are a couple pictures.

Andy K. - Starkville, MS.

Greetings from Virginia, Raul!

We are excited to let you know that Forever Redwood was mentioned in an article just released about our garden lab at Frederick Douglass Elementary School where your beautiful pergola that you made possible still stands in magnificent condition as the center piece of the garden. Here is the link to the article:

https://www.loudountimes.com/news/students-are-learning-and-growing-in-frederick-douglass-garden-lab/article_06bf4f4c-547e-11ed-a443-1f6b3e8bae89.html

We think of Forever Redwood and its amazing, dedicated staff often. We hope you know how grateful we are for your partnership in this program. I have attached updated pictures as well of the pergola, which you are welcome to use.

I hope all is well your way!

With deep gratitude,

Marykirk C. - Leesburg, VA.

Hi Raul,

My apologies for taking some time to send this email.

The table your group produced is simply beautiful and fits in perfectly for us. The picture tells the story and everyone who has seen it admires the look, feel and craftmanship. I would have liked to send you a picture of a big gang of us with the table but, unfortunately, just after we got the table in, we all came down with a good case of Covid and it has taken us a couple of weeks to finally shed it!

Hats off to all of you team and we really appreciated the effort of getting this delivered. It is not common to find this level of service.

Best to you.

Bill K. - Vida, OR.

Raul,

Love my new picnic table. Thank you so much!

Jane J. - Vida, OR.

Raul,

This is the 7ft custom table you made for us several years ago. It went through a major forest fire in September 2020. Some burn pockmarks but no major damage. Just refinished it with the Sikken product. The big swing also survived.

We think of you often and we hope your redwood conservation project is doing well.

John and Lia F. - Vida, OR.

Dear Raul, et al.,

I hope this finds y’all well.

What an absolute pleasure it’s been working with Juan Carlos and Daniel. Super nice guys and super-efficient; they completed the work in less than projected time, they kept the work-site clean, neat and organized, they kept me abreast of their progress and needs, all the while being accommodating of the club’s needs. We simple could not be happier. Oh, and the pergola looks fantastic!

Please do not hesitate to contact me if I may be of further assistance.

I would like to forward this to Juan Carlos and Daniel and I think I can manage a translation =)

Gustavo C. - Raleigh, N.C.

Hi Raul,

We are absolutely still LOVING our pergola! It gets so many compliments and we are out there almost daily/nightly. I attached a pic for you that I just took during a gentle Colorado rain.

Quick question – I looked at your site for care and maintenance and you recommend Sikkens Proluxe Cetol Log and Siding Stain. Do you think that one gallon should suffice? Our yard is south-facing and gets hit with our Colorado sunshine all day long. There are a few areas where the wood is looking a little dry and tired and I’d like to spring it back to health.

Thank you and keep up the great work!

Jason B. - Wildwood, MO.

Hi Sergio and the rest of the Forever Redwood team,

I wanted to share some photos of the trellis, fence and gate fully installed in our garden in St Michaels, MD. We love it! It is so elegant, and just what I had pictured in my mind’s eye when we started.

It needed a second coat of white stain after it was installed, and we painted the hardware white as well, so now it is a gleaming and beckoning entrance into our cottage garden. There are four Will Goodwin clematis and 2 Zepherine Drouhin roses making a home on the arbor.

Thank you so much for your patient and expert work to bring this vision into existence!!! You nailed it.

With gratitude,

Jessica and Brian S. - Leesburg, MD.

Raul,

I can’t thank you and all your associates enough! We absolutely LOVE our pergola.

Everything worked out so well, the design, specifications, delivery and subsequent install. My daughter’s shower is this Saturday and your timely commitment to production was instrumental in our plans. We are so grateful.

We will be sure to use Forever Redwood for all our future needs and recommend your company to all our friends. Thank you again!

Linne T. - Abington, MA

Hi Raul,

The pergola went up without a hitch. I took a little bit of extra time measuring the footers and building the spacers for the posts, but it was well worth it. The structure is the most level and square thing on the property! We absolutely love it.

Alright maybe one last question for you, do you have any strong opinions about training wisteria onto the pergola? I don’t want to take away from its beauty, but maybe a well pruned vine over the top could add nice color and shade? Thanks again-big thumbs up on the entire process Raul.

Sam. - Greenville, DE.

Raul,

It took a lot longer than we expected but we just finished the backyard stone work on the Gazebo and Pergola. We’ll be entering photo contest on the next opportunity but thought I would provide you a few quick photos.

Thanks for everything we love your products and the team you sent to assemble them!

Bill & Lori O. - Marion, NC.

Hi Raul,

I just wanted to check in with you, Raul, we received our pergola. It is now installed and we are loving it! Joan and I both think that it’s beautiful and very sturdy.

I want to commend your shipping broker, Alex. After I, contacted you about the shipment being held up in Denver, he called me twice to assure me that he was pushing the shipment. Sure enough, it arrived in 2 days after his call. This surprised me because the person I talked to at the final delivery terminal was indifferent and really not helpful.

Anyway, we are very pleased with our experience with Forever Redwood and the final product. Thank you and keep up the good work.

Also, my contractor that erected the pergola was very complimentary regarding the quality of materials and craftsmanship.

Doug M. - Georgetown, CO.

Good afternoon Raul,

I am letting you know that we received our pergola delivery today, even before Memorial Day as you had promised????. We are so grateful, words can’t express!!!! Everyone we have worked with has been extremely helpful and the drivers today were fantastic, very courteous and efficient. We look forward to assembling our pergola in time for our daughters big day! I will be sure to send you photos.

Thank you again.

Lynne C. - Abington, MA.

Hi all,

Ordered a set of monkey bars and a sandbox (custom-made without a floor). Very happy with both. They were presents for my grandchildren, and they were thrilled! Pieces were intact, assembly was no problem, and the finished products look like works of art in their back yards. Especially pleased because of the environmentally responsible aspects of your company. Will definitely be a repeat customer!

Donna S. - Crescent City, CA.

Hi Forever Redwood Team,

If every company in the world was operated as well as Forever Redwood most could do away with their customer service departments relative to issues stemming from faulty manufacturing all the way through to final delivery of the product. I wish I could articulate how absolutely blown away I was in dealing with them in every aspect of my purchase.

Raul Hernandez was more than gracious with his time in addressing my concerns and questions. Sofia and Leo were also quick to provide information relative to assembly instructions and other concerns prior to my order. The old saying: "you get what you pay for" is true. In dealing with Forever Redwood I could say: "I got more than I payed for"

Charles N. - Clinton, TN.

Hi Raul,

Our order arrived on time and was intact with nothing missing or damaged. Adan and the "White Glove" crew did an outstanding job of assembly and cleanup. In fact, the crew left the job site cleaner than it was before assembly.

The Del Norte Porch Pavilion is very sturdy and absolutely beautiful. Simply put, my wife is very happy with the product, the simplicity of product purchase, and the utmost willingness of Forever Redwood to work with us during the design, shipment, and assembly process. We look forward to working with Forever Redwood on future projects, and we'll not hesitate to recommend them. In closing, my wife is happy, therefore, I am as well.

A thank you for everything to Raul and everyone who had a part in our project. We are very, very impressed.

Richard D. - Vacaville, CA.

We love our tables and chairs! And the folks at Forever Redwood are terrific to work with!

Rhonda F. - Columbus, MS.

Thanks for checking. The order arrived on time and everything was intact. These items (side tables) did not require any assembly, which was nice. All our dealing with your company were professional and your customer service group was very responsive and helpful.

Robert L. - San Francisco, CA.

Hi Raul,

GIVEN TO OUR SON AS A "HOUSE WARMING PRESENT" - THE BENCH IS ABSOLUTELY GORGEOUS. LOOKS GREAT UNDER IT'S REDWOOD ARBOR, NEXT TO A SMALL 3 TREE REDWOOD GROVE.

Rick C. - San Mateo, CA.

Raul and everyone at Forever Redwood,

This morning the installers put the finishing touches on our pergola. I have attached a few pictures but they don't really do it justice. The pergola is not only beautiful, but transforms this part of our house.

We know this was a very small, and uncomplicated project from your perspective, and I wish we had the backyard for something more elaborate. But we are very pleased nonetheless. You treated us the same as if we were buying something for $25,000 or more; the look and workmanship is all we were hoping for.

It was a great pleasure dealing with you and I won't hesitate to recommend Forever Redwood to anyone who admires our pergola. We just need the dining set to arrive so we can begin entertaining.

Cordially,

Max H. - Potomac, MD.

Hi Raul,

We are thrilled with our new, beautiful Forever Redwood planters here at Cornell Botanic Gardens! Thanks again for your guidance and help with this order. I attached a couple of photos of their new home. We’re just about to plant, but have been back and forth about how we should approach the soil and annual care of them.

Would you or someone on your team have a few minutes today or tomorrow to talk by phone? I’d like to run our scenarios by you to get your insight on what will be the best approach for the longevity of the planters.

Thank you,

Emily D. - Ithaca, NY.

Hello!,

I'd like to take a moment and say a big thank you for my new shade structure. The pergola now is assembled and took a perfect place in our outdoor space. The quality of the material and engineering is just a way above of my expectation.

Thanks again for your beautiful product!

Natalia S. - North Potomac, MD.

Hi Team,

I didn't assemble the swing in harsh Michigan winter and waited for spring. I assembled the garden swing today. It looks fabulous. Here is a picture. Thank you for great swing and all the hardware, instructions etc.

Gauri C. - Okemos, CT.

Hi Raul,

The metal roof is on, and the patio cover is finished. Everyone who sees it LOVES it. I am delighted with its beauty and function.

Milan felt that due to the weight and size, the posts should have lateral bracing, and he was able to retain the contemporary simplicity of the original Silverado design.

This beautiful structure adds to the look of the house. I’m delighted with it. Thank you for a wonderful experience from start to finish.

I will remember you and your team fondly every time I serve summer dinners to my guests under this beautiful patio cover.

I’ll send you more photos when the landscaping is in and blooming :)

Colleen C. - Blanding, UT.

Hi Raul,

The pavilion came on time and was well packed. The assembly wasn’t to bad considering the size and weight. Whenever we had a question or small issue the customer service was fantastic. We also ordered 2 round picnic tables and 4 chairs. They were easy to put together and are high quality.

Michael T. - Callahan, CA.

Hi Raul,

The order arrived on time and the side tables are really terrific. The quality of the workmanship was great. We were a bit surprised that the order came in a very heavy wooden container that was left outside our garage, but we were able to drag it in and disassemble the crating.

So, all's good.

Robert L. - San Francisco, CA.

Hi Raul,

I want to let you and your whole awesome team know how thrilled I am with the assembled redwood patio cover. Milan put it together without a single problem - kudos to your design team and everyone who measured and cut the pieces!

I love the slope we chose and how beautiful the posts and tongue-in-groove roof look. It’s a magnificent structure, and I appreciate your customizing it to be just what I needed. I will feel grateful to you and your fine team every day for years, thanks to the beauty and accuracy of your design and the wood you chose.

THANK YOU ALL!

Colleen C. - Blanding, UT.

Hello Raul, Sergio, and Sofia – Happy New Year!

I wanted to share these photos with the team at Forever Redwood. The result is absolutely beautiful, and we've received many compliments on the pergola design and quality.

As it happens, we are also interested in a smaller pergola mirroring this one, on the front side of the house. Only one height, two posts, and approximately 12' x 10'. Let me know what the next steps would be, I can provide preliminary drawings as we did for the larger one.

Thank You!

David H. - Livermore, CA.

Raul,

We were able to get back to Colorado for a final trip. Fortunately, a light winter allowed the mason and roofers to complete their work. It still needs a cap on the fireplace but that will need to wait until spring. Otherwise, it turned out great. I know my mother is pleased! Thanks again for helping us fulfill her desire and create this lasting monument to her memory.

Regards.

Glenn H. - Grand Lake, CO.

Hello,

I am with Kehoe Designs and your company did an excellent job with the installation of this interior pergola and we would like to submit them to the photo contest.

A little more to do, but it’s looking great. We really appreciate your/Forever Redwood participating in this show. What a positive difference.

Thanks

Michael S. - Chicago, IL.