From the Forest, For the Forest since 1995

Customer Reviews

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Customer comments and reviews...

Since the 1990's, we have been building beautiful, extra-thick timbered furniture and outdoor shade structures and shipping them all over the world. We have received thousands of comments and reviews. Most of these can be found on the individual product pages. Below is a sampling of comments that include photos sent in from customers.

We take great pride in building the best outdoor wood furniture money can buy, while saving and restoring the forest for future generations. If you have your own comments to share, just contact us and we'll post them here!

You can see many more reviews on our Houzz site:

We simple could not be happier. Oh, and the pergola looks fantastic!

Dear Raul, et al.,

I hope this finds y’all well.

What an absolute pleasure it’s been working with Juan Carlos and Daniel. Super nice guys and super-efficient; they completed the work in less than projected time, they kept the work-site clean, neat and organized, they kept me abreast of their progress and needs, all the while being accommodating of the club’s needs. We simple could not be happier. Oh, and the pergola looks fantastic!

Please do not hesitate to contact me if I may be of further assistance.

I would like to forward this to Juan Carlos and Daniel and I think I can manage a translation =)

Gustavo C. - Raleigh, N.C.

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We are absolutely still LOVING our pergola!

Hi Raul,

We are absolutely still LOVING our pergola! It gets so many compliments and we are out there almost daily/nightly. I attached a pic for you that I just took during a gentle Colorado rain.

Quick question – I looked at your site for care and maintenance and you recommend Sikkens Proluxe Cetol Log and Siding Stain. Do you think that one gallon should suffice? Our yard is south-facing and gets hit with our Colorado sunshine all day long. There are a few areas where the wood is looking a little dry and tired and I’d like to spring it back to health.

Thank you and keep up the great work!

Jason B. - Wildwood, MO.

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We love it! It is so elegant.

Hi Sergio and the rest of the Forever Redwood team,

I wanted to share some photos of the trellis, fence and gate fully installed in our garden in St Michaels, MD. We love it! It is so elegant, and just what I had pictured in my mind’s eye when we started.

It needed a second coat of white stain after it was installed, and we painted the hardware white as well, so now it is a gleaming and beckoning entrance into our cottage garden. There are four Will Goodwin clematis and 2 Zepherine Drouhin roses making a home on the arbor.

Thank you so much for your patient and expert work to bring this vision into existence!!! You nailed it.

With gratitude,

Jessica and Brian S. - Leesburg, MD.

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We absolutely LOVE our pergola.

Raul,

I can’t thank you and all your associates enough! We absolutely LOVE our pergola.

Everything worked out so well, the design, specifications, delivery and subsequent install. My daughter’s shower is this Saturday and your timely commitment to production was instrumental in our plans. We are so grateful.

We will be sure to use Forever Redwood for all our future needs and recommend your company to all our friends. Thank you again!

Linne T. - Abington, MA

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We absolutely love it.

Hi Raul,

The pergola went up without a hitch. I took a little bit of extra time measuring the footers and building the spacers for the posts, but it was well worth it. The structure is the most level and square thing on the property! We absolutely love it.

Alright maybe one last question for you, do you have any strong opinions about training wisteria onto the pergola? I don’t want to take away from its beauty, but maybe a well pruned vine over the top could add nice color and shade? Thanks again-big thumbs up on the entire process Raul.

Sam. - Greenville, DE.

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Thanks for everything we love your products and the team you sent to assemble them!

Raul,

It took a lot longer than we expected but we just finished the backyard stone work on the Gazebo and Pergola. We’ll be entering photo contest on the next opportunity but thought I would provide you a few quick photos.

Thanks for everything we love your products and the team you sent to assemble them!

Bill & Lori O. - Marion, NC.

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It is now installed and we are loving it!

Hi Raul,

I just wanted to check in with you, Raul, we received our pergola. It is now installed and we are loving it! Joan and I both think that it’s beautiful and very sturdy.

I want to commend your shipping broker, Alex. After I, contacted you about the shipment being held up in Denver, he called me twice to assure me that he was pushing the shipment. Sure enough, it arrived in 2 days after his call. This surprised me because the person I talked to at the final delivery terminal was indifferent and really not helpful.

Anyway, we are very pleased with our experience with Forever Redwood and the final product. Thank you and keep up the good work.

Also, my contractor that erected the pergola was very complimentary regarding the quality of materials and craftsmanship.

Doug M. - Georgetown, CO.

We are so grateful, words can’t express!!!!

Good afternoon Raul,

I am letting you know that we received our pergola delivery today, even before Memorial Day as you had promised????. We are so grateful, words can’t express!!!! Everyone we have worked with has been extremely helpful and the drivers today were fantastic, very courteous and efficient. We look forward to assembling our pergola in time for our daughters big day! I will be sure to send you photos.

Thank you again.

Lynne C. - Abington, MA.

Will definitely be a repeat customer!

Hi all,

Ordered a set of monkey bars and a sandbox (custom-made without a floor). Very happy with both. They were presents for my grandchildren, and they were thrilled! Pieces were intact, assembly was no problem, and the finished products look like works of art in their back yards. Especially pleased because of the environmentally responsible aspects of your company. Will definitely be a repeat customer!

Donna S. - Crescent City, CA.

If every company in the world was operated as well as Forever Redwood

Hi Forever Redwood Team,

If every company in the world was operated as well as Forever Redwood most could do away with their customer service departments relative to issues stemming from faulty manufacturing all the way through to final delivery of the product. I wish I could articulate how absolutely blown away I was in dealing with them in every aspect of my purchase.

Raul Hernandez was more than gracious with his time in addressing my concerns and questions. Sofia and Leo were also quick to provide information relative to assembly instructions and other concerns prior to my order. The old saying: "you get what you pay for" is true. In dealing with Forever Redwood I could say: "I got more than I payed for"

Charles N. - Clinton, TN.

My wife is happy, therefore, I am as well

Hi Raul,

Our order arrived on time and was intact with nothing missing or damaged. Adan and the "White Glove" crew did an outstanding job of assembly and cleanup. In fact, the crew left the job site cleaner than it was before assembly.

The Del Norte Porch Pavilion is very sturdy and absolutely beautiful. Simply put, my wife is very happy with the product, the simplicity of product purchase, and the utmost willingness of Forever Redwood to work with us during the design, shipment, and assembly process. We look forward to working with Forever Redwood on future projects, and we'll not hesitate to recommend them. In closing, my wife is happy, therefore, I am as well.

A thank you for everything to Raul and everyone who had a part in our project. We are very, very impressed.

Richard D. - Vacaville, CA.

We love our tables and chairs!

We love our tables and chairs! And the folks at Forever Redwood are terrific to work with!

Rhonda F. - Columbus, MS.

Thanks for checking

Thanks for checking. The order arrived on time and everything was intact. These items (side tables) did not require any assembly, which was nice. All our dealing with your company were professional and your customer service group was very responsive and helpful.

Robert L. - San Francisco, CA.

The Bench is absolutely gorgeous

Hi Raul,

GIVEN TO OUR SON AS A "HOUSE WARMING PRESENT" - THE BENCH IS ABSOLUTELY GORGEOUS. LOOKS GREAT UNDER IT'S REDWOOD ARBOR, NEXT TO A SMALL 3 TREE REDWOOD GROVE.

Rick C. - San Mateo, CA.

It was a great pleasure dealing with you

Raul and everyone at Forever Redwood,

This morning the installers put the finishing touches on our pergola. I have attached a few pictures but they don't really do it justice. The pergola is not only beautiful, but transforms this part of our house.

We know this was a very small, and uncomplicated project from your perspective, and I wish we had the backyard for something more elaborate. But we are very pleased nonetheless. You treated us the same as if we were buying something for $25,000 or more; the look and workmanship is all we were hoping for.

It was a great pleasure dealing with you and I won't hesitate to recommend Forever Redwood to anyone who admires our pergola. We just need the dining set to arrive so we can begin entertaining.

Cordially,

Max H. - Potomac, MD.

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Thanks again for your guidance and help with this order

Hi Raul,

We are thrilled with our new, beautiful Forever Redwood planters here at Cornell Botanic Gardens! Thanks again for your guidance and help with this order. I attached a couple of photos of their new home. We’re just about to plant, but have been back and forth about how we should approach the soil and annual care of them.

Would you or someone on your team have a few minutes today or tomorrow to talk by phone? I’d like to run our scenarios by you to get your insight on what will be the best approach for the longevity of the planters.

Thank you,

Emily D. - Ithaca, NY.

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Thanks again for your beautiful product!

Hello!,

I'd like to take a moment and say a big thank you for my new shade structure. The pergola now is assembled and took a perfect place in our outdoor space. The quality of the material and engineering is just a way above of my expectation.

Thanks again for your beautiful product!

Natalia S. - North Potomac, MD.

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It looks fabulous.

Hi Team,

I didn't assemble the swing in harsh Michigan winter and waited for spring. I assembled the garden swing today. It looks fabulous. Here is a picture. Thank you for great swing and all the hardware, instructions etc.

Gauri C. - Okemos, CT.

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Everyone who sees it LOVES it

Hi Raul,

The metal roof is on, and the patio cover is finished. Everyone who sees it LOVES it. I am delighted with its beauty and function.

Milan felt that due to the weight and size, the posts should have lateral bracing, and he was able to retain the contemporary simplicity of the original Silverado design.

This beautiful structure adds to the look of the house. I’m delighted with it. Thank you for a wonderful experience from start to finish.

I will remember you and your team fondly every time I serve summer dinners to my guests under this beautiful patio cover.

I’ll send you more photos when the landscaping is in and blooming :)

Colleen C. - Blanding, UT.

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Customer service was fantastic

Hi Raul,

The pavilion came on time and was well packed. The assembly wasn’t to bad considering the size and weight. Whenever we had a question or small issue the customer service was fantastic. We also ordered 2 round picnic tables and 4 chairs. They were easy to put together and are high quality.

Michael T. - Callahan, CA.

The side tables are really terrific

Hi Raul,

The order arrived on time and the side tables are really terrific. The quality of the workmanship was great. We were a bit surprised that the order came in a very heavy wooden container that was left outside our garage, but we were able to drag it in and disassemble the crating.

So, all's good.

Robert L. - San Francisco, CA.

I will feel grateful to you and your fine team every day for years

Hi Raul,

I want to let you and your whole awesome team know how thrilled I am with the assembled redwood patio cover. Milan put it together without a single problem - kudos to your design team and everyone who measured and cut the pieces!

I love the slope we chose and how beautiful the posts and tongue-in-groove roof look. It’s a magnificent structure, and I appreciate your customizing it to be just what I needed. I will feel grateful to you and your fine team every day for years, thanks to the beauty and accuracy of your design and the wood you chose.

THANK YOU ALL!

Colleen C. - Blanding, UT.

The result is absolutely beautiful

Hello Raul, Sergio, and Sofia – Happy New Year!

I wanted to share these photos with the team at Forever Redwood. The result is absolutely beautiful, and we've received many compliments on the pergola design and quality.

As it happens, we are also interested in a smaller pergola mirroring this one, on the front side of the house. Only one height, two posts, and approximately 12' x 10'. Let me know what the next steps would be, I can provide preliminary drawings as we did for the larger one.

Thank You!

David H. - Livermore, CA.

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Thanks again for helping us fulfill her desire and create this lasting monument to her memory

Raul,

We were able to get back to Colorado for a final trip. Fortunately, a light winter allowed the mason and roofers to complete their work. It still needs a cap on the fireplace but that will need to wait until spring. Otherwise, it turned out great. I know my mother is pleased! Thanks again for helping us fulfill her desire and create this lasting monument to her memory.

Regards.

Glenn H. - Grand Lake, CO.

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Your company did an excellent job

Hello,

I am with Kehoe Designs and your company did an excellent job with the installation of this interior pergola and we would like to submit them to the photo contest.

A little more to do, but it’s looking great. We really appreciate your/Forever Redwood participating in this show. What a positive difference.

Thanks

Michael S. - Chicago, IL.

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What a positive difference

Hi Raul,

The Forever Redwood pergola has been installed, along with the RTA outdoor kitchen.

A little more to do, but it’s looking great. We really appreciate your/Forever Redwood participating in this show. What a positive difference.

Thanks

Jim M. - Atlanta, GA.

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I think it looks amazing with the lighting we installed!

Hello Forever Redwood Team!

It took a while due to some inclement weather, but we finally finished up my backyard project on Friday. I spent all of today cleaning up and organizing. I've attached a picture of the pavilion from several angles. Clearly they're all night photos, but I think it looks amazing with the lighting we installed! I'll send some daytime photos later.

Funny story:
The house next door is for sale and the landscaping team said that multiple times when the realtor was showing the backyard of the house, people would comment on your pavilion in my yard... comments like "wow!", "That's amazing" and "who made that?"

As for me, standing under the pavilion is my happy place, it's an awe inspiring outdoor cathedral of sorts... although it's only 14×16, it seems so much bigger and the timbers make it so substantial. It truly is amazing. Thank you, Thank You, Thank You!

Allen S. - Rogers, AR.

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t turned out amazing!

Hi Raul,

I compliment you once again on your wonderful team, especially Jorge and Mario who just left my house after beautifully stacking all 33 boxes in my garage.

It is freezing in Blanding tonight, and my house is at 6,000 feet of elevation, so unloading the wood was not easy. They were totally organized and it was a pleasure to work with them.

Valeria was in touch with me throughout the day (Saturday!) as the drivers approached, often in mountains with no cell service.

I followed Sofia’s advice and put the boxes indoors until we can assemble them.

I appreciate your detailed packing list, and thank you for clearly marking every box.

I cannot say enough good things about your team! THANK YOU EVERYONE.

Muchissimas Gracias de me corazon!

Colleen C.

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t turned out amazing!

Hi Raul,

I wanted to thank you, Hector, Sofia, Gerardo, and Rual for the amazing journey with our pergola. It turned out amazing!

Thank you.

Anthony C.

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Hope you have a great day.

Hi Raul,

When we were getting bids on the roof several of the people said it was the prettiest one they ever seen and really liked the mosaic wood. Turned out great. At this point it has 3 coats of sealer on it. The sealer really bring out the beauty of the wood. Really pleased. Hope the pics will be of some benefit.

If you need, want a write up let is know. Plan on using cooper tubing for the conduit for the fan and lights. Just for fun I included a sketch up of the wall we plan on adding next year on the side the curtain are, Oklahoma west sun is tough. Hope you have a great day.

Thanks,

Kevin L - Newcastle, OK.

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Here are some pictures of the Pergola with the patio finished.

Hi Raul,

Here are some pictures of the Pergola with the patio finished.
Unfortunately, we had to change plans and hold the wedding under the tent.
While we had to content with rain, it really did turn out to be a wonderful day! It actually brought people together!

We are still backordered on some furniture, but thought I’d share some pictures.
There are some with landscaping done (these have a few lanterns hanging from rafters) and some with patio wet, landscaping incomplete and no lanterns.
Hope these are helpful.

If they don’t come through (email is 78 MB) let me know. If you have a drop box I can upload to let me know.

Thanks,

Dan and Meredith D. - North Grafton, MA.

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[Note to our customers: We're always thrilled to receive photos of our work in its natural habitat—your home or business. We take as much pride in our work as we hope you take pleasure in it! If you have any photos to share, please send them and we'll post them on the site. Thank you for your support.]

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