Forever Warranty: Our Guarantee to You
Our Guarantee To You
Every item on our website, whether a shade structure or a furniture piece, is guaranteed against wood decay for up to 30 years (depending on wood grade). Douglas-Fir and Mosaic Eco-Wood have 10-year warranties. Redwood 15 years, Mature Redwood 20 years and Old-Growth Redwood has a 30-year warranty. Click here for more about our Wood Grades.
For most climates,in order for your product to meet or exceed the warranty period, we strongly recommend the finish be resealed every 2 to 3 years to keep the wood supple and avoid it drying out and cracking. The ideal is to reseal after the first winter and then every 2 to 3 years. Do not powerwash ever. No sanding is required. Just hose down, wipe off the accumulated grime and then rub in a coat of sealant. For more on resealing, please go to our Care & Finish page.
No outdoor wood product manufacturer has warranties like this. We can do this because of the quality and quantity of wood used in our "Forever" products. In the unlikely event any part of your wood furniture becomes soft due to decay before the warranty period expires, contact us and we will send replacement parts (or a new item if necessary) at no cost.
Any Shipping or Fulfillment Errors are quickly corrected. If your order shipped incorrectly or was partially lost or damaged in transit, please do not reject any packages being delivered (because it will delay identifying the items to be replaced). For fastest service, please assemble the item and email us a couple photos so we can identify the issue and ship replacement parts (or the complete item if necessary) at no cost.
Other than a fulfillment error, if you receive an item you are unhappy with contact us. While we cannot take back the original item, we will work with you to make a new item or parts at no cost or at a significantly reduced cost (depending on the issue). We will take any reasonable steps necessary to ensure your purchase meets your expectations.
During or after the warranty period, Forever Redwood will stand behind your purchase. You never have to throw out a piece of Forever Furniture because we stand behind our work with replacement parts. If a part is damaged for any reason, (for example your puppy chews the leg of your furniture), send a couple photos so we can id the part(s) and we'll email a reasonable quote to replacethem. If any part fails due to wood decay during the warranty period, we will replace the part at no cost to you. If the entire piece is compromised due to wood decay during the warranty period, we will replace it at no cost to you. If your order is already beyond the warranty period, and a part has finally given out, do not throw it out. Take a picture and email it to us so we can see what is going on and we will offer the best alternatives we can to keep it in service.
Small checks/cracks and finish issues are not covered by the warranty. Wood moves when outside due to the constant changes in temperature and moisture. Some small cracks are an occasional natural development of being outside overtime. Although not recommend, if you ever want to replace a lightly checked or cracked piece, contact us and we'll ship out a new part at a reasonable cost. Also, finish issues are not part of the warranty. Even the highest quality wood in year round weather will see the finish fade and in time will begin to have the surface dry out as well. It is a good idea to clean your structure once a year and to inspect the wood. If the wood is beginning to dry out, we recommend adding a coat of sealant every few years as needed to keep the wood surface supple, extend the life of the wood and avoid long-term drying out. For more information on the simplest and best way to keep your furniture looking great, please visit our Care and Finish page.
Cancellation and Return Policies: Cancellation requests are accepted via email or phone prior to your order going into production. Most orders go into production within 10 days of the shipping timeline you chose at checkout. Due to the nature of our product line, we cannot process refunds once an order has gone into production because even our standard production items are hand-made with custom details (wood grade, finish, size variations and many other options) which make them difficult to resell. We are always available to re-design/resize or change your initial order as needed while it is still in the shop. We pride ourselves on excellent workmanship and will do all we can to exceed your quality expectations if you are unhappy with your order for any reason.
Pergolas and Custom Orders: Custom wood working is labor intensive and detail oriented. If your order is a special design or size or is not a standard production piece, we will email detailed shop drawings prior to building to make sure we get your feedback and have all your ideas the way you want them. If you place a Pergola order of any size, we will email drawings to you within 5 business days and we will not begin to build your Pergola until you approve your drawings. We offer a $2,000 drawing deposit option for Pergola customers that prefer to first get the drawing process done before going ahead with the full order. We understand Pergola orders are a substantial investment and the drawing process is an excellent way to get all the details worked out ahead of time without tying up much cash. The drawing deposit comes off the balance when you sign off on the drawings and proceed with the order. If you'd like to place your Pergola order with an initial $2,000 drawing deposit, please contact us.
Please note that once we have prepared shop drawings for a Pergola order, we cannot accept a cancellation with a full refund. We incur substantial designing time costs and often also credit card processing fees when the order is placed. If a Pergola order is cancelled after design work is completed but prior to being placed in production, there will be a $2,000 drawing fee deducted from your refund.
We have always been willing to custom build or custom size our customer requests. Over the years, many of these custom orders have generated some of our most cherished standard production items on our site.
Your purchase funds our "hands-on" forest restoration work in the Redwoods of Northern California (Annapolis, CA).
Terms and Conditions
Last updated: (September 2017).
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Thank you for considering us. Please call or email us if you have any questions.
Raul F. Hernandez, CEO Forever Redwood 33710 Annapolis Rd. Annapolis, CA 95412, 866 332 2403 (toll-free)