Outdoor Furniture

Forever Warranty: Our Guarantee to You

Our Guarantee To You

Every item on our website, whether a shade structure or a furniture piece, is guaranteed against wood decay for up to 30 years (depending on wood grade). Douglas-Fir and Mosaic Eco-Wood have 10-year warranties. Redwood 15 years, Mature Redwood 20 years and Old-Growth Redwood has a 30-year warranty. Click here for more about our Wood Grades

For most climates, in order for your product to meet or exceed the warranty period, we strongly recommend the finish be resealed every 2 to 3 years to keep the wood supple and avoid it drying out and cracking. The ideal is to reseal the exposed areas  after the first winter and then every 2 to 3 years. For example, you don’t have to reseal the underside of your picnic table.

Do not powerwash ever. No sanding is required. Just hose down, wipe off the accumulated grime with a bucket of water and a rag and let dry. Then rub in a coat of sealant. For more on resealing, please go to our Care & Finish page.

No outdoor wood product manufacturer has warranties of up to 30 years. We can do this because of the quality and quantity of wood used in our "Forever" products. Each piece is over sized, hand selected, completely seasoned, free of heart center, finely sanded and sealed with 2 coats of the best sealants on the market (Sikkens Proluxe brand). In the unlikely event any part of your wood furniture becomes soft due to decay before the warranty period expires, contact us and we will send replacement parts (or a new item if necessary) at no cost.

Other than a fulfillment error, if you receive an item you are unhappy with contact us. While we cannot take back the original item, we will work with you to make a new item or parts at no cost or at a significantly reduced cost (depending on the issue). We will take any reasonable steps necessary to ensure your purchase meets your expectations.

Any Shipping or Fulfillment Errors are quickly corrected. If your order shipped incorrectly or was partially lost or damaged in transit, please do not reject any packages being delivered (because it will delay identifying the items to be replaced). For fastest service, please assemble the item and email us  photos so we can identify the issue and quickly ship replacement parts (or the complete item if necessary) at no cost.

Other than a fulfillment error, if you receive an item you are unhappy with contact us. While we cannot take back the original item, we will work with you to make a new item or parts at no cost or at a significantly reduced cost (depending on the issue). We will take any reasonable steps necessary to ensure your purchase meets your expectations.

During or after the warranty period, Forever Redwood will stand behind your purchase. You never have to throw out a piece of Forever Furniture because we stand behind our work with replacement parts. If a part is damaged for any reason, (for example your puppy chews the leg of your furniture), send photos so we can id the part(s) and we'll email a reasonable quote to replace them. If any part fails due to wood decay during the warranty period, we will replace the part at no cost to you. If the entire piece is compromised due to wood decay during the warranty period, we will replace it at no cost to you. If your order is already beyond the warranty period, and a part has finally given out, do not throw it out. Take email photos to us so we can see what is going on and we will offer the best alternatives we can to keep it in service.

Small checks/cracks and finish issues are not covered by the warranty. Wood moves when outside due to the constant changes in temperature and moisture. Some small cracks are an occasional natural development of being outside overtime. Although not recommend, if you ever want to replace a lightly checked or cracked piece, contact us and we'll ship out a new part at a reasonable cost. Also, finish issues are not part of the warranty. Even the highest quality wood in year round weather will see the finish fade and in time will begin to have the surface dry out as well. It is a good idea to hose off and wipe down your furniture or structure at least once a year and to inspect the wood. If the wood is beginning to dry out, we recommend adding a coat of sealant every 2 to 3 years as needed to keep the wood surface supple, extend the life of the wood and avoid long-term drying out. In extremely dry climates like the Southwest US, it is a good idea to reseal more frequently. For more information on the simplest way to keep your furniture looking great, please visit our Care and Finish page.

Cancellation and Return Policies: Cancellation requests are accepted via email or phone prior to your order going into production. Most orders go into production within 5 days of being received. Due to the nature of our product line, we cannot process refunds once an order has gone into production because even our standard production items are hand-made with custom details (wood grade, finish, size variations and other options) which make them difficult to resell. We are always available to re-design, re-size or change your order as needed while it is still in the shop. We pride ourselves on excellent workmanship and will do all we can to exceed your quality expectations if you are unhappy with your order for any reason.

Pergolas, Pavilions, Gazebos and other Custom Orders: Custom wood working is labor intensive and detail oriented. If your order is a special design or size or is not a standard production piece, we will email detailed shop drawings prior to building to make sure we get your feedback and have all your ideas the way you want them. If you place an order that requires drawings, we will email you within 2 business days to let you know who will be assigned to your project from our Design Engineering staff and you can expect your first drawings via email within 5 business days. We will not begin to build your order until you approve your drawings. 

We understand custom orders are a substantial investment and the drawing process is an excellent way to make certain all  details are worked out completely prior to building. All orders over $5,000 are normally placed with a 1/3rd initial deposit. Orders over $100,000 are placed with a 20% initial deposit. The design process is labor intensive. Smaller projects normally take 2 to 3 weeks and larger projects can take a month or two to finalize. Once we have prepared shop drawings for a Pergola order, we cannot process a cancellation with a full refund because we have incurred substantial design time and/or engineering costs.  If a custom order is cancelled after design work has been started, at least 50% of the initial deposit is normally retained to cover work completed.

We have always been willing to custom build or custom size our customer requests. Over the years, many of these custom orders have generated some of our most cherished standard production items on our site. One of the strengths of working with Forever Redwood is our commitment to a robust Design & Engineering in-house staff. Oftentimes, during the design process, it is not unusual to see initial ideas transform into different projects then what was ordered. We like to say it is best to consider your initial order as a starting point and to feel free to take the revisions in whatever direction you need. Usually customers will change the dimensions slightly and add a detail or two, but it is reassuring to know you have the flexibility when working with us to pivot as much as needed.

Your purchase funds our "hands-on" forest restoration work in the Redwoods of Northern California (Annapolis, CA).


Terms and Conditions

Last updated: (September 2019).

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Forever Redwood relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website http://www.foreverredwood.com

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Our Service may contain links to third-party web sites or services that are not owned or controlled by Forever Redwood.

Forever Redwood has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Forever Redwood shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.


Thank you for considering us. Please call or email us if you have any questions.

Raul F. Hernandez, CEO Forever Redwood 33710 Annapolis Rd. Annapolis, CA 95412, 866 332 2403 (toll-free)

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