Customer Reviews - 7

All,

Thank you for your prompt service and customer service. However, Roadrunner Transportation has dropped the ball on delivering and will probably refuse to give our shipping cost back. I have had to drive to Charlotte, NC for pick up.

Again, thank you for all your help. I have to wait an additional thirty minutes before I can load it. I would recommend for you guys to use a different carrier in the future.

Regards,

Charlie G.

--------------------------

Hi Tania,

This is really unprofessional of Road Runner Tania. Are they coping to any of this? Any chance we can get some of the freight cost refunded for this??

Raul F. Hernandez

--------------------------

Wanted to say thank you to everyone. The bench is absolutely beautiful.

Charlie G.

Hi Scott,

What is the word?

Keeping with tradition, Adan sent me a photo taken in the dark after they finished. I know we pushed the time limit with your vacation plans. Hope it met your expectations and that you can send a few photos with and without the ShadeFX structure opened.

Thanks again for your trust with this project!

Raul F. Hernandez

--------------------------

Hi Raul,

It looks fabulous!!! Gorgeous. A dan and Ceasar are incredible. Hard working guys who do excellent work. Both are a true true asset to your company. We had some stuff in the refrigerator that we gave them for their road trip to Ohio. We also gave them an extra $50 a piece as a bonus because they sooooo good. We couldn't be happier. You guys are all first class. Everyone of the people we dealt with along the way including you of course was very professional.

When we get back from vacation on the 27th we will get you some good photos as requested. We left too early this morning to get them today :)

Our neighbors were envious. I'll bet Ceasar and Adan will be back here sometime soon :)

Scott

--------------------------

Thanks Scott. Appreciate your saying what you did.

Have a great trip and we will be in touch soon.

Raul F. Hernandez

Good morning Raul!

I would be more than happy to review the product once everything has been completed. As you know, I think it is a beautiful structure and hope that once the items have been taken care of, I would be able to use it as a room for yoga and bodywork. At present these are the items and/or questions that I have.

Thank you.

Yvvone B.

--------------------------

Hi Tania,

Do you think Miguel can swing by Yvonne's in the next couple days?

Yvonne, Adan has been out of state for the past few weeks and is heading out again after just a couple days rest. Miguel Munoz is a highly experienced carpenter and is out doing deliveries near you. He can fix these issues in a few hours.

Tania, please let Yvonne and I know when he can swing by and clean up the pending issues mentioned below?

Thank you!

Raul F. Hernandez

--------------------------

No worries, I am around until the 15th of June and as long as they are done I am fine. I also forgot to mention that Adan said I could clean the windows. Well I did the best I could but the glue that was used would not come off with window cleaner or Goo Be Gone, but the back of the windows that covers the screens cannot be cleaned without removing the windows! I didn't realize this until after I started cleaning. Please add this to the list I sent. Thank you.

Yvvone B.

--------------------------

Hi Yvonne,

How did the guys do? Mission Accomplished?

--------------------------

Thanks for checking in again. Miguel did an awesome job! Mission accomplished although there is an area that needs to go back to the drawing board. All missions need adjustments for future endeavors. The sky light that was designed so that it can open and close does not, at least not be needing to climb a ladder!! It is really the funniest thing I have ever seen since you can open it, but need a second pole (or hands) to push it open. The boys did say no one has ever mentioned or noticed this! I sis mention to them that a possible solution would have been to use the same type of hardware that is used in ladders to lock them I place when opened.

I will send you some pictures! I also think your suggestion of a different floor would have been better as even during the building process it does scratch. The solutions for the draft was also easy as I suggested a strip of wood similar to the ones Adan had suggested for the doors. It looks beautiful! Thank you and thank you so much for listening to my concerns and working so that it was what I needed!!

Yvvone B.

Raul,

Your crew did an excellent job, the pavilion is beautiful. They did not get done until after dark so they could not get pictures, I will take some and send them. We are so impressed with your company and products, we had so many neighbors stop by and look and make wonderful comments.

Gary C.

Hi Raul,

Well I am not going to say too much. I have attached a rough draft of the letter of appreciation and a photo. I also emailed Jesus so that I can put the final draft on HOUZZ.com. Please let me know what you think after your review.

Hi Raul,

Hope you have had a nice summer, and where in the world did THAT go? Still too hot down where we live to think much about Fall yet, but we are suppose to at least get the temps out of the high 90's and into the 80's this week for a little cooler weather!

The V shaped bench arrived last week and Phil assembled it this weekend, and not only did he comment on how easy it was to put together but also how well designed it was. And for me, it is all about how something looks, and it is absolutely gorgeous and is the perfect addition to a main deck and entrance into our home. And I absolutely love the mosaic wood, and so happy that I selected that for all the pieces we have so far purchased from you.

Thanks again for all the beautiful work, and I look forward to buying more stuff from you in the future!

Marti Squyres

Hey Brother

I installed the shutters, they look F*****g Beautiful! (sorry, that was the first thing I said when I opened the boxes and looked at them) They are amazing and I am very grateful to you and your staff.

Everyone in the neighborhood complements the shutters and the table, even strangers just passing by. I have to stop for a minute every morning before I drive away from the house and admire them.

I am sending you some pictures, I am convinced that you guys can make anything out of red wood better, nicer than anyone else. Raul, I would love to have you over. If you can, it would be great, I would be honored if you stayed at my house. I can also give you a car to get around, and whatever else you need.

I hope you are doing fine otherwise, and please keep in touch. Hope to see you whenever you can make it, bring whoever you like, you are more than welcome.

Stay safe: Tommy

Custom Shutters

Baja Outdoor Redwood Dining Table

Hello Raul,

Your team did an excellent job at the install. Cesar knew exactly what to do I could tell he has done this many times. The team was very friendly and worked very hard to finish the install on Saturday.

I even let them use a few of my tools :-) to help them get the job done faster.

Plus, the pergola looks much better than what I imagined!

Thank you

Dennis L.

Hello Raul,

I Love my Pergola and bench and planter. I'm hoping the picture comes through to you, I would like to enter it in the contest. Please let me know if you receive it!

Michele Champagne

Thought you might like to see the finished pavilion shingled & electrical in place. It was worth waiting for. We are all thrilled with the final result. If it can help you, feel free to use me for a testimonial at any time.

Thanks again!

John E. Ligums

Dear Mr. Hernandez and Ms. Cardenas,

I just received the planter and it's beautiful. Thank you both very much for your time and attention. Your customer service is excellent and you're peoples craftsmanship is super.

Thanks again and I look forward to buying from you in the future.

Tom Leopardi

Hi Raul and all the helpful ladies!

We finally got some nice picture of the pergola and planter boxes we purchased from Forever Redwood. We are very happy with how our yard turned out, offering both privacy and much needed shade.

Thank you for your wonderful product and service.

Bill and Sandy Gibson. - Coeur d'Alene, Idaho

Jesus:

I want to personally thank you for the excellent customer service you provided me recently. The shipment of my order went smoothly. I have completely assembled the table and chairs and it is magnificent!!

I was totally impressed with the detailed directions, labeling of the pieces and quality of the hardware. Although I waited a long time for my order (4 months) I feel like it was worth the wait.

I will recommend your company to all who admire my new patio set and will not hesitate to do business with you in the future, Please share me sentiments with the owner of the company.

Thanks again for your kindness and excellent customer service. It was greatly appreciated.

Regards

Christine Cosmo - New York

Hey guys, thought you might like to see pics of the new pergola we just finished today. It was late in the day, so I'll take and send some more pictures later this week in full sunlight.

We bought the pergola from Forever Redwood in California. It was a breeze to install it. It took less than 5 hours to assemble it.

Thanks

Glen Vick

Arched Open Sky Pergolas

Hello Raul,

Your work is FANTASTIC! The circle benches around the tree and picnic tables are beyond comparison -- amazing. Thank you so much.

-Toody M.

--------------------------

Samples of products purchased by Toody M.

Miramar Half Circle Tree Benches

Round Wood Folding Picnic Tables
(Unattached Benches)

Good Morning Raul:

I promised I would send you pictures of our dear friend/co-worker when we presented her with the Ruth Rocker Bench. Of course she loved it !!!

Thanks again.

Terri.

Ruth Redwood Rocking Bench

The installation went as planned. No on-site modifications were needed. The installers (Cesar and Pablo) were very considerate and careful, and I was very happy with their work.

Our new pergola is beautiful. I will send you a picture.

Thank you

Gary S.

We finally got the bench in place yesterday. It is a marvelous piece of craftsmanship. The plaques are all correct and in the right order, etc.

Thanks again,

Ann A.

I just want to tell you how happy we are with the gazebo we ordered from Forever Redwood. Your company was great to work with, and the builder we hired to put the gazebo together was very impressed. He said it was extremely well built and everything fit together perfectly. It was actually a delight to work with.

Thank you for providing such excellent products and service.

Loretta C. - Oak Glen, CA

I just wanted to let you know that my fabulous bargain table and benches arrived and set up with magical ease. They are truly beautiful and promise long life and beauty ahead. My last redwood table and benches, at a tenth the price, from a local source, lasted nearly 50 years, but they were fastened with steel so the joints gave way too soon. The wood was always okay. I suspect it was old-growth redwood because nobody was caring about the environmental costs in those days.

Anyhow, I just wanted to let you know I am tremendously pleased with the product and salute you for your restoration commitment.

Robert S. - Provincetown, MA

BEAUTIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!! Your redwood is outstandingly lovely! I have never seen any redwood furniture that comes close to the quality of yours!!!

Dolores M. - Fresno, CA

Just want to let you know that everything showed up just fine and I put everything together this weekend. It looks even better than we expected. Your product is by far the best that I found, looks great, and went together just like silk. Photos will follow.

Brad B. - Chehalis, WA

Here's a shot of the Pergola. Let me know if you want me to take any more. Your guys did a great job and K. and I are very pleased with it. The extra inch on the back right was all we ended up needing to get the level. I don't think the shims made the trip in any case.

Thanks again to you and your team for all their help. Please don't hesitate to call on me should you need for someone to come by and see your work.

All the best,

Phil L. - Glendale, CA

20 x 10 Arched Pergola in Redwood with Privacy Panel

Hi Raul, Thanks for your personal email. That's a nice touch in this world of automated responses. Look forward to receiving and enjoying your product.

Just so you know this is a replacement for a redwood table we've had for over 25 years. We had a storm last Sunday and my wife had left the umbrella up which caused the table to tip over and break into about 6 pieces. It has been sitting out in the elements for all that time. As I examined it while picking it up I noticed that almost all the boards were intact and not decayed in any way. The table simply came apart at the connecting points. The screws and bolts had become rusty. This isn't the first time that this table has gone for a ride in the wind but it was the last. The longevity of my first redwood table made me seek out another one. We made a mistake a few years ago and actually painted the table. We won't be painting this one. Since we're both in our mid 60's this will surely be the last one she or I ever have to buy.

Ed L. - Saint Joseph, MO

Here is a photo of your Redwood Stools in place around our Tiki Bar. My son in-law and I built the Tiki Bar last summer and we let the kids decide how to paint it up, and you can see that they chose festive decor! We spent a fair amount of time searching the internet for the perfect outdoor stools that would look great around the bar. It was clear and evident to all of us that once we found the Forever Redwood website our search had ended and we feel your stools look great!

Thanks,

Rick H. - Lewiston, ME

29 inch Bar Stools around Tiki Bar

The stools are fantastic and the woodwork is top tier. Thanks!

Jason M. - San Diego, CA

I just wanted to let you know how very pleased I am with the purchase of our 16×20 Pergola from Forever Redwood.

The wood was beautiful and the installation fairly simple, even for two old guys who had never put one together before. We installed our new pergola on our little lake island, pictures attached, to provide additional shade.

I know people are concerned about how sturdy their pergolas might be in strong winds. Within two weeks of installing our new pergola we had a strong storm pass through our property that produced 80 miles per hour straight winds. Our pergola stood up with no problem or damage unlike the many trees we had that lost significant limbs. Thanks again for the wonderful design and construction.

Robert T. - Omaha, NE

16x20 Arched Pergola

Thank you for your help!

Your table is great, as well as the beer case my girlfriend ordered from you for my birthday.

Thank you!

Mathieu P. - Dana Point, CA

Matthew ordered a Rectangular Folding Table with Folding Benches. The beer case was a custom job. If you have something special in mind that you don't see on the site, just contact us!

We thought you would enjoy these pictures of our children at their grandmother's house in Wilton, CT. As you can tell, the swing was a HUGE hit!

Thank you and best wishes,

Katie R. - Wilton, CT

Disk Swing

Wow, I'm impressed. The pergola is even better than expected! The quality of the redwood is outstanding. Everyone is asking me where it came from.

With help from a couple of friends, we assembled and anchored it yesterday in about 5 hours. Now I have shade in my backyard that I can sit under and watch my kids play in the pool.

The pictures don't do it justice, but I attached a few to this email.

Thanks,

Brian R. - League City, TX

14 x 14 Arch Pergola in Redwood

See more great Arched Pergola photos in our Hi-Res Pergola Photo Gallery.

Hey Raul,

Just wanted to let you know, though it was trouble getting up — It was well worth it.

My three girls love this Swing —LIVE ON IT— and I never thought a swing could get so many looks from people walking round the pond in the backyard to neighbors coming just to check it out saying how much they love it.

Thought you should know the end result of your work for this swing…

NO DOUBT you said you were going to make a great swing and you did! Beautiful job…

Thanks,

Michael Brandmeier - Madison, WI

Michael is an award-winning musician whose work has been featured on America's Got Talent.

Check out his website!

Rory's Giant Playground Swing Set

Dear Mr. Hernandez,

We love the new look of our patio and have gotten so many positive comments from our family and friends! We've had just a couple of opportunities to dine al fresco thus far this spring but we have been enjoying the Adirondacks around the fire pit when the evenings are not too chilly.

The weather isn't really cooperating yet, which is par for the course this time of year in Iowa. We are having a lot of rain right now but soon summer will be upon us in all it's glory. Stay tuned. I will send you some updated summer photos soon so that you can see our spectacular new outdoor destination!

Mary N. - Des Moines, IA

I recently purchased a small picnic table and benches as a birthday gift for my daughter in law. I just want to say thank you. It is absolutely beautiful and far exceeded my expectations.

I searched for a long time finding nothing with the quality I was looking for until I found your online site. I am so glad I did not settle.

She now has her little outdoor 'sanctuary' space and will be able to enjoy her table for many years.

Thank you again,

Jan C. - Thousand Oaks, CA

Thanks so much.

Again, the quality of the materials and craftsmanship in your furniture is extraordinary. Hope to send some more business your way shortly.

Best regards,

John H. - Seattle, WA

Dear Raul

I want to start by saying how much I love the second stool that you sent me. It is PERFECT!

Your time and effort to make right the miscommunication even though it was not a mass order and in a busy time of year meant so much to me. I will definitely recommend you guys to someone else, and if I or any company I work for in the future needs some specialty redwood furniture, I will definitely look you up again.

Thanks again so much I greatly appreciate it Raul.

Sincerely,

Adam H. - Jacksonville, OR

We are very pleased with the pergola. It exceeded our expectations and we think makes our house better looking from all angles. We think the privacy screen adds more than privacy. It acts as a architectural element and defines the space making it seem like an outdoor room and barrier to the deck drop-off.

Bob D. - Orting, WA

[The customer was kind enough to provide us with some excellent photos. Thank you!]

16'L x 14'W Pergola with Lattice Roof and Lattice Privacy Panel - Douglas-fir Painted by Customer

"My son and I set up a paint shop in my garage and painted it to match the house. We sprayed 2 coats of latex Kelly Moore 98-703KNT. That took about half the time. It is a light Tan and accents the house color beautifully. It took my son and me about 40 hours each working half days. There was a lot of start up-shut down time wasted. A lot of the time was figuring out the easiest way to do the next step."

Dream up the possibilities... we'll help you make them real.

16'L x 14'W Pergola with Lattice Roof and Lattice Privacy Panel, Douglas-fir Painted by Customer

Love the look, love the website, love the response, love the flexibility! Bravo!

Larry R. - New Jersey

We received our stools and are so pleased! I'm so glad I found your site on the computer. They were well worth the wait and money! The size, weight and look are pure quality. Thank you for following up. I'm holding on to your web site info for future purchases. Keep up the good work!

Alesia J. - Bloomington, NC

Three's good company with our 3-Person Adirondack Chain Glider

We received our three seater glider today and immediately had it assembled by our handyman. It is stunning and we thank you for your patience, advice and most of all for your beautifully crafted outdoor furniture.

Adelle, Teaneck, NJ

The chest is absolutely beautiful. Have had a series of strong storms here and it's holding up very well. Also very comfortable to sleep on.

Lydia Borghatta

Note: Lydia's chest is a 12-foot custom storage bench with a 3-inch cushion on a hi-rise condo balcony in Miami Beach, Florida.

Dear Raul,

Thank you for this friendly and informative email. We were just admiring our picnic table and benches and wondering if we were taking proper care of them. After four years I think we are close to the totally silver finish which looks very good with our deck and aged cedar shakes. It's good to know that we can take the table back to its original color if we want to. You and your company are one in a million! Enjoy your children and your success.

Sincerely,

E. McCann

I purchased a pergola kit from you. It is a 10 X 10, and was the middle [Mature Redwood] grade. The pergola has been up now for two years and is just beautiful. It is the focal point of the memorial garden that I created for my husband. I have planted some unusual trees by it and remember it is on a farm, so there is an old hay rake nearby. It is just the greatest, and I couldn't be happier.

Thank You so much!

Sincerely,

P. Anderson

Hi Raul

I just arrived at the cabin and the table and benches are perfect! Thank You

Thank you so much for such a wonderful product. Gil was awesome with the delivery and set-up, so I will call him also. (He called my cell on Tuesday, as I thought I was coming up that day, just wanting to hear my thoughts)! I'll take photos to email other family members... but we will all be using it all summer long and be very grateful to you and your staff!

Sincerely,

B. and K. Lieginger

The shelf construction is amazing...

Here, at long last, are some pictures of the beautiful dresser you made for us. If they're not quite right, please let us know and we can take more.

I hope they don't clog your inbox too much, I did not compress them… There are more, but these show the shelf off the best I think.

Thanks so much– we love it!
Regards

D. & A. Bott.

We are so happy with the planter you made us, it is beautiful. We added some gravel, miracle moisture-control dirt, vegetables and wow—step back and the plants are GROWING.

Our neighbors saw the planter and were so impressed they are thinking of getting one too. It is so nice to have something that you are proud to own and to help with the environment at the same time.

Thank you for what you do.

Nan Guardineer - Live Oak, CA

It's veggies galore! Thanks to Nan for sharing this photo.

Hi, Raul

The pergola looks really awesome, even better than we could have expected. I got to watch the crew while they installed it as I was watched our tortoise roam the yard (she woke up from her winter slumber the night before). They handled the fit under the eaves and over the gutters like pros. We're very happy with it. Looking forward to some more projects. Please extend our extra thanks to the crew from us.

Janet & Barry - Fremont, CA

Raul's Response

Thanks Janet, Thanks Barry. All the planning was worth it. We got it right. The guys have done many pergolas over the years, so it's a Lego set to them.

Please send me a couple picture when you can. The guys are great carpenters, but lousy photographers. I am sure the pics they bring will only make me wince...

Raul